Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tav'e Johnson

Greensboro

Summary

Dynamic Credit Specialist with a common purpose to help make financial lives better through the power of every connection. Enhancing customer loyalty through effective relationship building and tailored solutions. Skilled in account management and data analysis, I successfully implemented recovery strategies that improved collection rates while ensuring compliance with regulations. Strong communicator and active listener committed to client success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Credit Specialist

Bank of America
12.2016 - Current
  • Devised collection recovery strategies to resolve customer issues and delinquent cases.
  • Monitored existing customer accounts for continued creditworthiness based on analysis of past performance and current information.
  • Built strong relationships with customers to increase retention and loyalty.
  • Recommended products and services to meet customers' credit card and banking needs.
  • Implemented credit card account maintenance procedures to determine accuracy of customer information and compliance with federal regulations.

Education

Associate Degree in Health And Human Services - Psychology

Ultimate Medical Academy
Clearwater, FL
03-2017

Skills

  • Multitasking
  • Verbal and written communication
  • Attention to detail
  • Adaptability
  • Teamwork and collaboration
  • Active listening
  • Client Solutions Advisory
  • Account Management
  • Client Management
  • Data Collection and Entry

Certification

Received Employee of the Month April of 2024

Timeline

Credit Specialist

Bank of America
12.2016 - Current

Associate Degree in Health And Human Services - Psychology

Ultimate Medical Academy

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Tav'e Johnson