TAVARUS L. SMITH
Charlotte
Summary
Motivated and customer-focused professional seeking an entry-level Leasing Specialist position within a multifamily community. Eager to build a long-term career in property management by applying strong communication skills, attention to detail, and a service-driven mindset while learning leasing operations, resident relations, and community management best practices.
Dependable and service-oriented professional with a strong background in customer support, resident-style relations, and high-volume customer interaction. Known for professionalism, integrity, and the ability to build rapport quickly. Brings transferable skills well suited for leasing and property management, including documentation accuracy, conflict resolution, compliance awareness, and a genuine desire to grow within the multifamily housing industry.
Overview
15
15
years of professional experience
Work History
Customer Support Ambassador
Activus Connect LLC
01.2022 - 03.2024
- Provided professional customer support in a fast-paced virtual environment
- Verified customer information while following strict privacy and compliance guidelines
- Accurately documented inquiries, resolutions, and follow-up actions
- Utilized active listening and clear communication to resolve concerns efficiently
- Maintained service quality while managing high interaction volumes
Order Support Specialist
Walmart E-Commerce
Fort Worth
09.2019 - 02.2020
- Assisted customers with online orders, account questions, and issue resolution
- Processed refunds and credits accurately while adhering to company policies
- Maintained detailed documentation of customer interactions
- Supported customer satisfaction and retention goals
Customer Account Representative
Portfolio Recovery Associates, LLC
North Richland Hills
07.2015 - 08.2017
- Communicated with customers to resolve account-related concerns
- Coordinated with internal departments to ensure accurate issue resolution
- Documented interactions thoroughly and professionally
- Maintained compliance with company and regulatory guidelines
Customer Service Representative
iQor / Sprint
Charlotte
08.2013 - 05.2015
- Assisted customers with service inquiries, troubleshooting, and scheduling
- Provided billing and account support with professionalism and accuracy
- Built rapport and trust through clear, respectful communication
Customer Service Representative
Convergys / Charter Communications
Charlotte
06.2010 - 07.2013
- Supported customers with service setup, troubleshooting, and billing questions
- Scheduled installations and technical support appointments
- Delivered consistent, customer-focused service
Sales Associate
Walmart Supercenter
Arlington
10.2008 - 05.2010
- Delivered front-line customer service across multiple departments
- Assisted with inventory, stocking, and sales floor organization
- Performed cashier duties and supported store operations
Education
High School Diploma -
St. Augustine Catholic High School
Skills
- Customer Service & Resident Relations
- Leasing Support (Entry-Level)
- Communication & Active Listening
- Conflict Resolution
- Sales & Service Support
- Documentation & Compliance (PII)
- Time Management & Multi-Tasking
- Team Collaboration
- Computer Proficient
- Typing 49 WPM
Timeline
Customer Support Ambassador
Activus Connect LLC
01.2022 - 03.2024
Order Support Specialist
Walmart E-Commerce
09.2019 - 02.2020
Customer Account Representative
Portfolio Recovery Associates, LLC
07.2015 - 08.2017
Customer Service Representative
iQor / Sprint
08.2013 - 05.2015
Customer Service Representative
Convergys / Charter Communications
06.2010 - 07.2013
Sales Associate
Walmart Supercenter
10.2008 - 05.2010
High School Diploma -
St. Augustine Catholic High School