Taurus Wallace
Charlotte
Summary
Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
7
7
years of professional experience
2015
2015
years of post-secondary education
Work History
Front End Supervisor
The Home Depot Inc
Charlotte
06.2023 - Current
- Supervised daily operations to ensure efficient workflow in store departments.
- Trained new team members on customer service standards and store policies.
- Coordinated inventory management to maintain stock levels and product availability.
- Monitored staff performance to uphold quality service and operational excellence.
- Assisted customers with product selections
- and provided expert advice on purchases.
- Implemented visual merchandising strategies to enhance product displays and layouts.
- Running and coordinating multiple departments simultaneously.
- Conducted regular safety inspections to promote a safe shopping environment for all.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
Key Holder Supervisor
Uptown Cheapskate
Charlotte
11.2022 - 04.2023
- Supervised daily store operations and maintained high customer service standards.
- Trained new staff on store policies, procedures, and customer engagement techniques.
- Create and maintain visual merchandising advertisements/displays for in sore and online services
- Performed daily cash management duties including deposits, audits.
- Buyer for consignment goods and items brought into the store.
Traveling Assistant Manager
Five Guys Burger And Fries
Jacksonville
07.2020 - 07.2021
- Supported daily operations by coordinating team schedules and task assignments.
- Assisted in training new staff on company policies and procedures.
- Monitored inventory levels and ordered supplies as needed for efficient operations.
- Collaborated with management on developing strategic plans for achieving business goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
General Manager
Five Guys Burger And Fries
Havelock
03.2019 - 07.2020
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Implemented inventory control procedures to reduce waste.
- Coordinated with suppliers for timely delivery of food products.
- Resolved customer complaints with effective conflict resolution skills.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
Havelock High School
Havelock, NCSkills
- Inventory management
- Visual merchandising for in-store and online
- Customer engagement
- Cash handling and back of house procedures
- CAD, Drafting, 3D Modeling/Rendering
Accomplishments
- North Carolina Career Readiness Award:Silver Level
Timeline
Front End Supervisor
The Home Depot Inc
06.2023 - Current
Key Holder Supervisor
Uptown Cheapskate
11.2022 - 04.2023
Traveling Assistant Manager
Five Guys Burger And Fries
07.2020 - 07.2021
General Manager
Five Guys Burger And Fries
03.2019 - 07.2020
Havelock High School