Tatyana Brooks
Kernersville,NC
Summary
A highly organized, self motivated hospitality supervisor with expertise in guest relations and complaint resolution. Seeking to combine exceptional customer services expertise with financial management skills to improve business operations. Proven ability to enhance customer satisfaction and train staff effectively, ensuring operational excellence.
Overview
3
3
years of professional experience
Work History
Hospitality Supervisor
Aramark
Winston-Salem, NC
08.2025 - Current
- Supervised daily operations ensuring adherence to hospitality standards and protocols.
- Trained staff on customer service best practices and operational procedures.
- Assisted in managing inventory, monitoring stock levels, and ordering supplies as needed.
- Resolved guest complaints promptly, maintaining a high level of customer satisfaction.
Personal Care Assistant
ARO Community Services
Winston-Salem, NC
08.2024 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Developed personalized care plans to meet individual client needs.
- Completed regular check-ins and progress report for each client.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Front Desk Receptionist
Tru By Hilton
Burlington, NC
05.2023 - 06.2025
- Greeted and checked in guests, ensuring a welcoming environment and efficient service.
- Managed reservations, utilizing property systems to maintain accurate booking records.
- Handled guest inquiries and complaints professionally, resolving issues promptly to ensure satisfaction.
- Trained new front desk staff on procedures and customer service protocols for consistency in operations.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
High School Diploma -
Mount Tabor
Winston-Salem, NC05.2010
Skills
- Front Desk operations
- Food Safety
- Medical Health and Safety Certified
- Compliance Handling
- Customer Service Management
- Leadership and Collaboration
- Detail Oriented
- Data Entry
- Excellent Communication Skills
Timeline
Hospitality Supervisor
Aramark
08.2025 - Current
Personal Care Assistant
ARO Community Services
08.2024 - Current
Front Desk Receptionist
Tru By Hilton
05.2023 - 06.2025
High School Diploma -
Mount Tabor