Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tate DeCicco

Wilmington,NC

Summary

As a seasoned manager in the housing industry and a proficient manager, I have developed comprehensive experience and expertise in overseeing and driving successful operations. Demonstrating strong leadership acumen, I have successfully managed teams, processes, and financials to deliver exceptional results. My adeptness in customer service, sales, and marketing has enabled me to identify key opportunities and drive growth. With a proven track record of achieving and exceeding goals, I am confident in my abilities to make valuable contributions to any organization.

Overview

8
8
years of professional experience

Work History

Manager

LA Bikini
08.2023 - Current
  • Manages daily operations of studio and delegates tasks to staff
  • Onboarded new employees with training and new hire documentation.
  • Ensures that all retail and sales goals are met each quarter
  • Handles Payroll and scheduling
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Manages inventory and orders products from approved vendors
  • Handles Marketing endeavors with social media posts and local pop up demos
  • Improved marketing to attract new customers and promote business.

Property Manager

Nomad Capital
05.2022 - 02.2023
  • In charge of all aspects of day to day running of motel
  • Making housekeeping schedules for each incoming and departing reservations
  • Ordering necessary items for housekeeping, guest services, and parking
  • Inspecting of rooms prior to arrival of guests each day
  • Making reservations for future guests
  • Hiring necessary staff that is needed to ensure productivity
  • Maintaining pool and grounds for cosmetic allure
  • Social media/ advertisements for motel
  • Being willing to step into any other position if staff is short.

Reservations Manager

Palm Air Realty
04.2021 - 05.2022
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Maintained accurate records of bookings on reservation system and forecasted probable revenue streams.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Resolved various issues and discrepancies for customers.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Handled billing information over phone.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Housing Coordinator

Temporary Accommodations
03.2017 - 02.2021
  • Serve as the primary contact for housing assistance from both persons who have been displaced by natural disasters and community partners
  • Council catastrophe survivors managing traumatic stress
  • Evaluate the housing needs and available resources of persons seeking aid and determine what is available to the clients
  • Research local available, affordable and supportive housing options
  • Engage and develop relationships and partnerships with landlords and brokers to create housing opportunities
  • Coordinate short-term leases through landlord negotiations and contracts
  • Coordinate additional living expense budgets
  • Schedule houseware and furniture deliveries for multiple properties simultaneously
  • Process hundreds of home insurance claims annually on behalf of the insurance adjusters
  • Billing every three months
  • Consistently and successfully make placements, meet monthly goals and requirements.

Assistant Operations Manager

WRF Equipment
06.2015 - 01.2017
  • Coordinated logistics and scheduling for rental equipment drop offs and pickups
  • Produced sales and revenue reports, fostered and maintained a good rapport with all clients.
  • Managed over 20 customer calls per day and increased sales by 10% each year

Education

Bachelor in Fine Arts in Theatre -

University of North Carolina at Wilmington
Wilmington, NC
05.2016

Skills

  • Management
  • Training
  • Time Management
  • Outlook and Excel
  • Social Media
  • Public Speaking & Presentations
  • Client Acquisition & Retention
  • Communication
  • Scheduling/Logistics
  • Negotiation & Closing
  • Organization
  • Rapport Building Techniques
  • Leadership
  • Generating Sales Leads
  • Project & Account Management
  • Active Listening
  • Problem Solving

Timeline

Manager

LA Bikini
08.2023 - Current

Property Manager

Nomad Capital
05.2022 - 02.2023

Reservations Manager

Palm Air Realty
04.2021 - 05.2022

Housing Coordinator

Temporary Accommodations
03.2017 - 02.2021

Assistant Operations Manager

WRF Equipment
06.2015 - 01.2017

Bachelor in Fine Arts in Theatre -

University of North Carolina at Wilmington

Similar Profiles

CREATE PROFILE
Tate DeCicco