Tashira Mccoy
Huntersville
Summary
Personable and organized professional with strong multitasking skills and attention to detail. Well-versed in managing calendars and handling correspondence, proficient in office software and project management tools. Committed to enhancing productivity and streamlining administrative processes to support organizational goals.
Overview
2025
2025
years of professional experience
Work History
Sales Manager
The Capital Grille
- Developed comprehensive sales strategies by analyzing market trends
- Handled guest relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting guest relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Drafted professional emails by summarizing key information and action items.
- Coordinated schedules by managing calendars for managing partner and fellow managers
- Compiled reports to provide comprehensive insights on various initiatives.
- Oversaw project timelines by tracking deliverables and deadlines.
- Handled confidential and sensitive information with discretion and tact.
- Streamlined communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Screened calls and emails and responded accordingly to support correspondence.
- Prepared and edited presentations for meetings dedicated to team education and development
- Improved office efficiency by implementing new filing systems and document management processes.
- Aided in the recruitment process by screening resumes, scheduling interviews, and executing interviews with perspective canidatesx
Sales Professional
The Capital Grille
03.2017 - 04.2024
- Effectively coordinate and organize all private dining events while maintaining and updating communication with management, service staff, and culinary teams
- Correspond with all private dining inquiries, including in-person and on-line, by replying in a timely manner with detailed information regarding availability, pricing, menu options, and pictures/descriptions of private dining spaces
- Support the management team with administrative and operational duties in opening the restaurant; counting, logging, and balancing the safe; provide wine/beer vendors with check payment; clocking team members in; assisting with comps and payment processing for events
- Utilize multiple systems to ensure blocking for events and reservations, as well as the avoidance of double bookings
- Daily usage of Microsoft Word, Excel, Power Point, Outlook, OpenTable and Triple Seat
- Organizing weekly invoices
- Assist with weekly host schedule; prioritizing par levels based on the volume of shifts and always ensuring coverage for holidays and private dining events
- Train & develop all new host team members
- Directing the host team in each position related to the role including but not limited to managing OpenTable, controlling the flow of the restaurant, seating, and creating an environment of 'EDGE'
- The ultimate-goal is to train host team members into future Sales Professionals
- Ensure the host team is prepared for each shift, by maximizing seating, and focusing on guest requests and satisfaction; host a miniature pre-shift with the team before service begins
- Supervise the set-up of private dining rooms for events and ensuring the execution of guest requests (A/V, Printed Material, Specific Table arrangements)
- Support the Managing Partner in maintaining relationships with the surrounding hotels to assist in increasing sales and business growth
- Creating and maintaining concierge programs with the surrounding Front Desk Concierge teams
- Set up and execute all off-site events including large catering & delivery orders
- Coordinate and host quarterly sales meetings to ensure marketing promotions/holidays and day-to-day operational duties are reviewed
- Activating marketing cards for all donation requests and organizing distribution
Lead Host
Ruth's Chris Steak House
11.2011 - 03.2016
- Greeted guests in a warm friendly manner upon entering the restaurant
- Managed Open Table to maximize seating without overbooking the restaurant
- Successfully ran the board with little to no managerial supervision on holidays and busy shifts
- Remained aware of the status of the dining room to better gauge the restaurant's availability
- Confirmed reservations to better prepare for the upcoming shifts and to make room for cancellations
- Answered multi-line telephone in a timely manner and assisted guests with all inquiries and reservations
- Trained new hosts
- Maintained front door presence to better assist guests
Education
ASSOCIATES OF LIBERAL ARTS -
CENTRAL PIEDMONT COMMUNITY COLLEGE
CHARLOTTE, NORTH CAROLINA05.2015
HIGH SCHOOL DIPLOMA -
SHILOH HIGHSCHOOL
SNELLVILLE, GEORGIA05.2009
Skills
- Microsoft Office
- Word
- Outlook
- Excel
- Organizational skills
- Attention to detail
- Verbal communication and written communication
- Flexibility
- Focus
- Staff management
- Problem Solving
- Guest relations
- Critical Thinking
- Administrative support
- Schedule & calendar planning
- Meeting planning
Awards
Front of the house Team Member of the Quarter for The Capital Grille: Fiscal year 19 & Fiscal year 23.
Timeline
Sales Professional
The Capital Grille
03.2017 - 04.2024
Lead Host
Ruth's Chris Steak House
11.2011 - 03.2016
HIGH SCHOOL DIPLOMA -
SHILOH HIGHSCHOOL
Sales Manager
The Capital Grille
ASSOCIATES OF LIBERAL ARTS -
CENTRAL PIEDMONT COMMUNITY COLLEGE
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