Tashena Holder
Raleigh
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
15
15
years of professional experience
1
1
Certification
Work History
House keeping
Jones Cleaning Service
Cary
01.2024 - Current
- Executed laundry services as part of comprehensive housekeeping duties, enhancing client satisfaction.
- Cultivated strong relationships with housekeeping and maintenance departments to ensure seamless operations.
- Completed general housekeeping tasks, including trash disposal and debris removal, to maintain cleanliness and safety.
- Attended training sessions to enhance housekeeping skills.
Customer Service Representative
Fidelity Investments
Durham
06.2020 - 12.2023
- Managed patient records for medical, dental, and vision services.
- Assisted clients with account inquiries and transaction processes to enhance overall customer experience.
- Handled escalated concerns with professionalism and urgency to ensure resolution.
- Collaborated with team members to streamline service delivery and increase client satisfaction.
- Documented customer interactions accurately in the CRM system for future reference.
- Handled escalated concerns with professionalism and urgency, ensuring timely resolution for customer issues.
Dispatch Operator
Softpath Agency
Morrisville
06.2017 - 02.2020
- Manages technician routes using established workforce management system to ensure customer commitments are met (i.e. install and service calls)
- Managed technician routes with workforce management system, ensuring timely fulfillment of customer commitments for installations and service calls.
- Notified field technicians about tasks and referrals, improving communication during outages.
- Navigates the billing system to build or edit work orders and confirms schedule.
- Communicated instructions clearly and concisely during high-pressure situations.
Dispatcher
Xerox
Raleigh
05.2011 - 06.2016
- Managed communication across phone and email channels, streamlining interactions for improved customer experience.
- Resolved customer issues through effective communication and problem-solving techniques.
- Engaged customers to identify needs, resolve issues, and provide tailored product information.
- Answered customer inquiries and provided accurate information regarding products and services.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Assisted clients with account inquiries and transaction processes, ensuring timely resolution and client satisfaction.
Education
High school or equivalent -
Athens Drive High School
Skills
- Customer Service
- Hospitality
- Attention to detail
- Time management
- Task prioritization
- Conflict resolution
- Communication skills
- Active listening
- Phone etiquette
- Data entry
- Typing
- Troubleshooting
- Technical troubleshooting
- Service Technician Experience
- Field Service
- Project management
- Accounting
- CRM software
- HVAC
- Medical office experience
- CPT coding
- Dental office experience
- Practice management
- Medical terminology
- Problem solving
- Stress management
- Task prioritization
- Stress management
Certification
- Medical Billing Certification
- Medical Coding Certification
- Driver's License
- Certified Professional Coder
- Certified Coding Specialist
- RHIT
- Certified Provider Credentialing Specialist
- Radiology Certification
- EFDA Certification
- Nitrous Oxide Certification
Timeline
House keeping
Jones Cleaning Service
01.2024 - Current
Customer Service Representative
Fidelity Investments
06.2020 - 12.2023
Dispatch Operator
Softpath Agency
06.2017 - 02.2020
Dispatcher
Xerox
05.2011 - 06.2016
High school or equivalent -
Athens Drive High School