Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Assessments
Timeline
Generic

Tashana Robinson

Winston-Salem,NC

Summary

Insurance professional equipped to drive efficiencies in claims resolution and account reconciliation. Adept at navigating complex billing systems and ensuring timely follow-ups, with strong emphasis on accuracy and compliance. Known for fostering team collaboration and adaptability to evolving tasks, consistently delivering reliable outcomes. Skilled in communication, problem-solving, and customer service, with focus on achieving measurable results.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Insurance Follow-up Specialist

ereceivables
12.2020 - Current
  • Train new employees
  • Review contract to make sure it's paying per correct APC, DRG or percent of bill
  • Implemented efficient workflows for claim submissions, reducing processing delays from insurers.
  • Managed multiple priorities effectively while working within tight deadlines, ensuring optimal outcomes for both clients and the organization as a whole.
  • Analyzed denial patterns regularly to develop targeted strategies for reducing claim rejections.
  • Boosted revenue recovery by identifying and resolving errors in billing and coding practices.
  • Monitored aged account receivables closely to identify trends affecting payment cycles.
  • Enhanced claim resolution rates by diligently reviewing and analyzing outstanding insurance claims.
  • Participated in regular staff meetings to discuss and strategize action plans for problematic accounts, resulting in improved collections performance.
  • Reduced denials and underpayments through effective communication with payers, leading to increased revenue.
  • Worked a minimum 55 counts a day

Revenue Cycle Specialist

Hollis Cobb
10.2012 - 11.2020
  • Review and file appeals
  • Balanced and reconciled accounts.
  • Improved cash flow with diligent follow-up on pending claims and appeals processes.
  • Analyzed financial reports to identify trends and areas for improvement in revenue cycle operations.
  • Developed and maintained up-to-date knowledge of coding standards, contributing to fewer coding errors and denials.
  • Manage 55 accounts a day

Claims Analyst

Atrium Health Wake Forest Baptist Health
05.2008 - 10.2012
  • Follow up with insurance companies on claims that have been underpaid or denied.
  • Post payment that we receive from waystar and Suntrust system
  • Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
  • Documented information gathered in field and uploaded data to company database for efficient processing using Epic

Education

Healthcare Management - Health Science

Walden University
North Carolina
07.2025

High school diploma -

Carver High School
Winston-Salem
05.2003

Skills

  • HIPAA compliance
  • Claims processing expertise
  • Denial management strategies
  • Medical terminology fluency
  • Time management mastery
  • Conflict resolution
  • Payment posting Know-how
  • Problem resolution
  • Healthcare reimbursement acumen
  • Critical thinking capacity

Certification

  • Accident & Health or Sickness Life Insurance, 07/01/14
  • Medicare Supplement Long-Term Care, 07/01/14

Personal Information

  • Title: Healthcare Professional
  • Work Permit: Authorized to work in the US for any employer

Assessments

Attention to detail, Proficient, 02/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information

Timeline

Insurance Follow-up Specialist

ereceivables
12.2020 - Current

Revenue Cycle Specialist

Hollis Cobb
10.2012 - 11.2020

Claims Analyst

Atrium Health Wake Forest Baptist Health
05.2008 - 10.2012

High school diploma -

Carver High School

Healthcare Management - Health Science

Walden University

Similar Profiles

CREATE PROFILE
Tashana Robinson