TASHA M. LOCKLEAR
WHITSETT
Summary
At Cracker Barrel, I excelled as a Lead Server, enhancing guest satisfaction and boosting sales through strategic upselling. Skilled in food safety compliance and fluent bilingual communication, I effectively led teams, fostering collaboration and resolving disputes adeptly. My systematic organization and leadership significantly improved service efficiency and customer relations, contributing to a positive dining experience.
Overview
5
5
years of professional experience
Work History
Lead Server
Cracker Barrel
Burlington
08.2020 - Current
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Monitored inventory levels of food items and alerted management when supplies were running low.
- Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
- Controlled costs by minimizing waste and maximizing table turns.
- Enforced health regulations concerning food handling, storage, sanitation practices.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Organized weekly team building activities designed to foster collaboration among servers.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Interacted and engaged with patrons to promote friendly environment.
Education
Peer Support - CPSS
UNC (Camino)
Durham, NC02-2025
Bachelor of Arts - Applied Behavioral Science
University of Arizona, Global Campus
Arizona City, AZ01.2025
Microsoft Office Certification -
Wake Technical Community College
Raleigh, NC01.2017
GED -
Wake Technical Community College
Raleigh, NC01.2006
Skills
- Systematic Organization
- Team player
- Active learning
- Time management
- Fluent Bilingual Communication
- Food Safety Compliance
- Server Troubleshooting Skills
- Effective Leadership
- Customer Relations
- Dispute Resolution
- Resourceful Problem Solver
Hobbies and Interests
- Excel in the field of recovery
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Lead Server
Cracker Barrel
08.2020 - Current
Peer Support - CPSS
UNC (Camino)
Bachelor of Arts - Applied Behavioral Science
University of Arizona, Global Campus
Microsoft Office Certification -
Wake Technical Community College
GED -
Wake Technical Community College
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