Tasha M. Alston
Jackson
Summary
Human services professional with over 22 years of experience in case management and customer service. Expertise in conducting employee training sessions and ensuring compliance with state and federal regulations. Proven track record of enhancing service delivery and improving team efficiency.
Overview
23
23
years of professional experience
2
2
Certifications
Work History
Child Support Agent II
Edgecombe County Department of Social Services
Tarboro
04.2024 - Current
- Produced monthly child support reports for staff to ensure accurate review and processing.
- Conducted regular audits to ensure compliance with state and federal policies.
- Second party child support file to assure accuracy.
- Partnered with management to assess training needs and address skill gaps.
- Assisted in onboarding processes for new hires in support roles.
- Collaborated with management to establish preventive measures for defects.
- .Conducted hands-on training sessions for employees on system usage.
Child Support Supervisor I
Northampton County Department of Social Services
Jackson
07.2020 - 03.2024
- Managed case assignments and ensured adherence to policies and procedures.
- Supervised daily operations of support staff at county social services agency.
- Conducted performance evaluations to assess staff efficiency and effectiveness.
- Coordinated training programs for new employees and facilitated ongoing staff development to enhance team capability.
- Implemented process improvements that streamlined workflow within support team, reducing delays in service delivery.
- Resolved escalated customer inquiries in a timely manner, ensuring exceptional customer service was provided at all times.
- Resolved client inquiries and concerns with professionalism and empathy.
- Reviewed performance metrics regularly to assess team effectiveness and inform management decisions.
- Maintained accurate records of service interactions and case progress updates.
- Performed quality assurance checks on completed tasks before submitting them for approval.
Child Support Agent II
Northampton County Department of Social Services
Jackson
08.2018 - 07.2020
- Monitored, modified, and enforced court orders with precision.
- Reviewed and adjusted child support cases for compliance.
- Coordinated actions with child support attorney and court clerk to enforce compliance with court orders.
- Prepared cases for court action to ensure legal adherence.
- Investigated child support cases to ensure adherence to regulations and protect children's rights.
- Conducted customer interviews to assess needs and enhance service delivery.
- Managed interviews regarding responsibilities of dependent children under court orders.
Child Support Agent II
Wilson County Department of Social Services
Wilson
07.2011 - 07.2018
- Monitored, modified, and enforced court orders with precision.
- Reviewed and adjusted child support cases for compliance.
- Investigated child support cases to verify compliance with regulations.
- Coordinated actions with child support attorney and court clerk to pursue compliance from non-custodial parents.
- Prepared cases for court action to ensure legal adherence.
- Conducted customer interviews to assess needs and enhance service delivery.
- Managed interviews to clarify responsibilities of dependent children under court orders.
Child Support Agent II
Northampton County Department of Social Services
Jackson
03.2005 - 06.2011
- Conducted interviews with customers to ensure service quality and satisfaction.
- Monitored and enforced court orders, ensuring compliance and effective case management.
- Collected information from clients regarding absent parents to support investigations.
- Counseled absent parents on responsibilities towards dependent children, contributing to increased compliance.
- Prepared cases for court action, ensuring thorough documentation and readiness.
- Functioned as a DNA testing agent to assist in paternity determinations.
- Maintained detailed case notes and IV-D files, supporting accurate records and facilitating case reviews.
Child Support Agent II
Halifax County Department of Social Services
Halifax
08.2003 - 03.2005
- Established paternity and support orders based on collected evidence.
- Drafted court orders for approval by child support attorney.
- Prepared cases for court action, ensuring thorough documentation.
- Interviewed clients to collect essential information on absent parents and children, supporting case development.
- Maintained detailed case notes and IV-D files, ensuring compliance and reliability of records.
- Assisted certified phlebotomist in DNA testing procedures, contributing to accurate paternity determination.
Education
Graduate Certificate - Organizational Communication
Liberty University
Lynchburg, VA09-2018
Graduate Certificate - Communication And Human Services
Liberty University
Lynchburg, VA08-2018
Bachelor of Arts - Communication Studies, Human Development & Family Studies
University of North Carolina At Greensboro
Greensboro, NC05-2003
Skills
- Child support enforcement
- Case management
- Policy compliance
- Court documentation
- Records maintenance
- Client interviews
- Client confidentiality
- Database management
- Detail-oriented and organized
- Time management
- Decision-making
- Effective communication
- Team collaboration
- Independent collaboration
- Verbal and written skills
- Training oversight
- Outlook and web browsers
Certification
Mediator Certification Training, 24 hrs, Dispute Settlement Center Inc (DSC)
Timeline
Child Support Agent II
Edgecombe County Department of Social Services
04.2024 - Current
Child Support Supervisor I
Northampton County Department of Social Services
07.2020 - 03.2024
Child Support Agent II
Northampton County Department of Social Services
08.2018 - 07.2020
Child Support Agent II
Wilson County Department of Social Services
07.2011 - 07.2018
Child Support Agent II
Northampton County Department of Social Services
03.2005 - 06.2011
Child Support Agent II
Halifax County Department of Social Services
08.2003 - 03.2005
Graduate Certificate - Organizational Communication
Liberty University
Graduate Certificate - Communication And Human Services
Liberty University
Bachelor of Arts - Communication Studies, Human Development & Family Studies
University of North Carolina At Greensboro