Taryn St Angelo
Richlands
Summary
Hardworking with exceptional customer service skills. Quickly adapts to environment and reacts calmly and quickly in highly stressful situations.
Overview
11
11
years of professional experience
Work History
Server
Thigs BBQ and Catering
07.2023 - 10.2024
- Provided excellent customer service by responding promptly to guest inquiries and requests.
- Assisted in maintaining cleanliness and organization of dining areas to enhance guest experiences.
- Collaborated with team members to ensure efficient food and beverage service during peak hours.
- Learned menu items thoroughly to provide accurate recommendations and answer questions for guests.
- Supported kitchen staff by delivering food orders promptly and accurately to tables.
- Adapted quickly to changing priorities, ensuring smooth operation during busy shifts.
- Handled cash register operations, processing payments accurately and efficiently for customer transactions.
- Participated in training sessions to learn restaurant policies, procedures, and safety protocols effectively.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Bartender
Olive Garden
10.2021 - 10.2024
- Prepared and served beverages, ensuring high-quality standards and customer satisfaction.
- Maintained cleanliness of bar area, adhering to safety and health regulations.
- Interacted with customers to provide recommendations and enhance dining experience.
- Managed inventory levels, restocking supplies as needed to avoid shortages.
- Assisted in training new staff on cocktail preparation and service techniques.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Shift Supervisor
Ruby Tuesday
06.2016 - 04.2020
- Supervised daily operations, ensuring adherence to quality standards and service excellence.
- Trained and mentored team members on menu knowledge, customer service techniques, and operational processes.
- Implemented inventory management procedures, optimizing stock levels and reducing waste.
- Coordinated staff schedules, balancing labor needs with peak service times for efficiency.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Shift Leader
Wendy's
02.2014 - 05.2016
- Supervised team members to ensure efficient service and adherence to company standards.
- Trained new employees on operational procedures and customer service best practices.
- Monitored inventory levels and coordinated restocking efforts to minimize shortages.
- Resolved customer complaints promptly, enhancing overall guest satisfaction.
- Supervised daily operations to ensure adherence to quality and service standards
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
No Degree -
Surry Community College
Dobson, NCHigh School Diploma -
Richlands High School
Richlands, NCSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Safe food handling
- Team collaboration
- Sales expertise
- Sales techniques
- Order accuracy
- Quality control
- Performance improvement
- Suggestive selling
- Relationship management
Timeline
Server
Thigs BBQ and Catering
07.2023 - 10.2024
Bartender
Olive Garden
10.2021 - 10.2024
Shift Supervisor
Ruby Tuesday
06.2016 - 04.2020
Shift Leader
Wendy's
02.2014 - 05.2016
No Degree -
Surry Community College
High School Diploma -
Richlands High School