Tarra Keys
Rockingham
Summary
Detail-oriented Customer Support Specialist skilled in enhancing client experiences and maintaining organized records. Strong communication, problem-solving, and multitasking abilities developed through roles in sales, management, and logistics. Committed to leveraging technology to optimize client satisfaction and build positive relationships to drive team success.
Motivated professional successful at growing sales territories with proactive management and innovative approaches. Coordinate sales strategies across marketing, logistics and technical service groups for effective cross-functional planning and implementation. Offering several years of successful experience.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Territory Sales Manager
Ford Accessories
12.2023 - Current
- Spearheaded sales revenue growth through the development and execution of strategic territory plans.
- Established ambitious sales targets for the territory team, fostering motivation via ongoing coaching and guidance toward goal achievement.
- Cultivated robust relationships with key clients, thereby elevating customer retention rates.
- Secured and maintained over 60 established accounts.
- Provided tailored support to customers, leading to increased repeat business and referrals.
- Analyzed sales data to identify improvement opportunities and implemented targeted action plans.
- Monitored competitor activities within the territory, adapting sales strategies to preserve a competitive advantage.
- Coached sales employees to enhance presentation, negotiation, and customer relations skills.
Accessories Specialist
Hilbish Ford
Kannapolis
02.2023 - 12.2023
- Maintained an in-depth product knowledge base of current Ford vehicles and their available accessories.
- Revitalized After Market Sales department, consistently exceeding monthly sales targets and improving overall department performance.
- Orchestrated dealership car shows and seasonal events, enhancing community engagement and brand visibility.
- Maintained a 100% inventory accuracy rating for all after-market products.
- Focused on enhancing customer experiences to boost satisfaction levels.
- Orchestrated dealership car shows and seasonal events.
- Acquired vendors and successfully promoted a car show featuring over 30 entries.
- Managed custom Ford vehicle builds with after-market accessories, ensuring customer specifications were met and satisfaction was achieved.
- Demonstrated rapid learning aptitude, high ambition, and a positive attitude.
- Ensured seamless communication between sales floor staff and stockroom employees for efficient replenishment of popular items.
General Manager
Loffredo's Ristorante
Concord
11.2021 - 12.2023
- Coordinated restaurant operations during each shift to optimize workflow and enhance guest experience.
- Maximized operational efficiency by coaching and mentoring personnel on management principles, industry best practices, company procedures, and technology systems.
- Engaged with customers to enhance satisfaction and foster loyalty through personalized service.
- Instituted policies and procedures to streamline daily operations.
- Implemented operational strategies that effectively built customer and employee loyalty.
- Introduced effective cost-saving measures to reduce overhead expenses without compromising quality or service standards.
- Coordinated restaurant operations efficiently during each shift.
- Maintained proper storage of supplies to ensure freshness and compliance with health standards.
- Provided informed recommendations to customers regarding food and beverage selections.
- Ensured the quality and presentation of all food and beverage offerings.
- Managed and monitored staff schedules to ensure optimal coverage.
- Demonstrated experience in staff management and development.
- Leveraged prior experience in food and beverage management.
- Possess in-depth working knowledge of alcoholic and non-alcoholic beverages.
- Scheduled timely food and beverage deliveries.
- Reconciled daily restaurant receipts with sales records.
- Oversaw the accurate completion of cash management procedures.
- Verified the quality of deliveries against documentation.
- Cultivated strong relationships with clients, vendors, and partners to foster long-term success and loyalty.
- This business was formerly Ellie's Coffee Shop.
Medical Courier Driver
Med Shield
Charlotte
12.2021 - 08.2022
- Transported medical equipment, supplies, and organs to and from hospitals under strict time constraints, providing on-call service 7 days a week.
- Refined customer service skills through hands-on experience in package distribution and transport operations.
- Significantly improved adaptability and time management skills due to operating under stringent deadlines.
- Maintained strict compliance with HIPAA regulations while handling confidential patient information during deliveries.
- Ensured patient confidentiality by meticulously handling sensitive medical documents and specimens during transit.
- Preserved a clean, organized, and safe vehicle environment to guarantee the proper handling of medical supplies and equipment.
- Optimized route planning and adhered to rigorous schedules to enhance delivery efficiency.
- Provided timely shipment status updates and promptly addressed concerns to improve customer satisfaction.
General Manager
Ellie's Coffee Shop
Concord
03.2016 - 10.2021
- Managed a diverse team of professionals, cultivating a positive work environment and achieving high employee satisfaction.
- Developed and implemented strategies aimed at increasing sales and profitability.
- Guided customers in selecting food and beverage options that matched their preferences and dietary needs.
- Maintained a strong track record of managing inventory and controlling costs.
- Instituted comprehensive inventory management systems to optimize stock levels and minimize waste and costs associated with excess product storage.
- Established thorough employee training programs designed to enhance skills, boost productivity, and ensure adherence to industry regulations.
- Developed and executed a comprehensive employee training program, significantly elevating staff skills and improving service delivery.
- Coordinated restaurant operations efficiently throughout each shift.
- Interacted with customers to ensure the highest level of satisfaction.
- Enhanced customer satisfaction through the introduction of a customer feedback system, leading to measurable service improvements and increased repeat business.
- Addressed customer complaints and feedback with immediate and effective action, converting dissatisfied customers into loyal patrons.
- Ensured the quality and presentation of food and beverage items.
- Calculated daily restaurant receipts and reconciled them with sales records.
- Ensured accuracy in all cash management procedures.
- Scheduled timely deliveries of food and beverages.
- Verified the quality of incoming deliveries and associated documentation.
- Ensured proper storage protocols for all supplies.
- Executed large-scale events and promotions while managing costs and budgets to achieve successful outcomes.
- Provided insightful guidance to personnel in navigating and resolving operational challenges.
- Successfully executed numerous large-scale events and promotions while diligently managing associated costs and budgetary constraints.
- Implemented a customer feedback system that improved service quality and increased repeat business.
Web Sales
RideNow Powersports
Concord
03.2014 - 08.2015
- Optimized website layout and design to enhance user experience, resulting in increased conversion rates.
- Achieved and maintained the highest customer satisfaction rating within the Concord branch.
- Achieved 98% inventory accuracy for all powersports products by developing an Excel document for efficient product tracking.
- Securely managed the personal information of over 20,000 powersports customers while processing web and phone orders.
- Collaborated with cross-functional teams on product development, ensuring offerings met the needs of target audiences.
- Exhibited strong communication skills and effective teamwork capabilities.
- Demonstrated mastery in the utilization of Microsoft Office Suite products.
- Utilized fast typing abilities, achieving 45+ WPM in Microsoft Word and other applications.
- Streamlined web sales processes, enhancing daily operational efficiency while maintaining high service quality.
- Demonstrated rapid learning aptitude, high ambition, and a positive attitude.
- Managed inventory efficiently using advanced tracking systems, ensuring timely product availability and accurate order fulfillment.
- Cultivated strong relationships with key clients, addressing their needs and sustaining high levels of customer satisfaction.
Education
High school diploma -
South Rowan High School
China GroveSkills
- Territory Sales Stress tolerance
- Sales Revenue Management
- Sales Target Setting
- Sales Funnel Optimization
- Client Relationship Management
- Customer Retention
- Sales Data Analysis
- Competitor Analysis
- Territory Optimization
- Sales Operations Coordination
- Sales Team Coordination
- Retail Sales Management
- After Market Sales
- Vendor Acquisition
- Logistics Management
- Logistics Coordination
- Inventory Management
- Inventory Logistics
- Inventory Tracking Systems
- Product Distribution
- Contract Negotiations
- Interpersonal skillsrol
- Budget Management
- Market analysis
- E-commerce Strategies
- Ford product knowledge
- Powersports product knowledge
- Custom Vehicle Builds
- Event planning
- Trade Show Participation
- Quality orientation
- Client Engagement
- Client support focus
- Sales Compliance
- Customer Privacy
- Customer information management
- Shipping & Receiving
- POS (Point of Sale)
- Load & Unload
- Sales Support
- Food advising
- Food quality assurance
- Healthcare collaboration
- Medical inventory control
- Specimen handling
- Data Entry
- Typing (45 WPM)
- Process Streamlining
- Planning
- Organizing
- Resource management
- Decision-making
- Problem analysis
- Problem-solving
- Team collaboration
- Teamwork
- Adaptability
- Flexibility
- High energy level
- Management
- Management
- Logistics
- Communication
- Employee Reviews
- Load & Unload
- Sales Support
- Client Engagement
- Shipping & Receiving
- Pricing
- Product Display
- Territory development
- Business retention
Certification
- Driver's License
- Food Handler Certification
Timeline
Territory Sales Manager
Ford Accessories
12.2023 - Current
Accessories Specialist
Hilbish Ford
02.2023 - 12.2023
Medical Courier Driver
Med Shield
12.2021 - 08.2022
General Manager
Loffredo's Ristorante
11.2021 - 12.2023
General Manager
Ellie's Coffee Shop
03.2016 - 10.2021
Web Sales
RideNow Powersports
03.2014 - 08.2015
High school diploma -
South Rowan High School