Tarra Fuller
Under the Umbrella Thrift Store
Willow Spring
20
years of professional experience
Dynamic professional with a robust background in customer service and office management. Experienced in successfully opening new business locations. Excelled in medical scheduling and insurance verification, enhancing patient experience. Proven track record in retail sales, elevating customer satisfaction and operational efficiency. Skilled in data entry and medical billing, with a talent for empowering teams to achieve and exceed targets.
Work History
Patient Care Coordinator Virtual
- Provided patient check-ins for multiple clinic locations.
- Collected appropriate copays electronically.
- Coordinated patient appointments and schedules for optimal clinic efficiency.
- Managed patient intake processes and maintained accurate records.
- Scrubbed evaluation appointments for accuracy.
- Provided courtesy calls to new patients for their upcoming appointment.
- Worked POS reports to resolve any discrepancies.
- Facilitated communication between patients and healthcare providers.
Patient Care Coordinator
1 Year 3 Months- Greeting/checking in patients
- Processed referrals for specialist care when requested by physicians or patients.
- Obtained authorization and reports
- Assisted patients with exercises & treatments
- Use of Therapy Source and Raintree software
- Entered insurance, demographics and health history into patient database.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Monitored office supplies inventory and placed orders when necessary.
- Processed patient payments and scanned identification and insurance cards.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Protected patients by observing strict HIPAA guidelines.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Customer Service Associate
2 Years 6 Months- Store opening duties to get store ready
- Assisting with customer needs
- Sort, price & display items
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Owner
3 Years 10 Months- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Updated website content on a regular basis with new arrivals, promotions, or upcoming events.
- Set pricing structures according to market analytics and emerging trends.
- Engaged customers through social media networks to promote new products and special offers.
- Designed custom t-shirts for clients according to their specifications and preferences.
- Collaborated with customers to select colors, fonts, images, and other design elements that fit their desired aesthetic.
- Examined product samples, adjusting designs to achieve desired results.
- Developed mockups or product samples using digital or manual design equipment.
- Remained updated on new technologies related to garment printing processes and techniques.
- Managed production timelines from start to finish including ordering materials, designing the garment, printing process, quality control checks, packaging and shipping orders out on time.
- Tracked orders from start to finish ensuring accuracy in terms of quantity ordered versus shipped goods received.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Tracked shipments from suppliers to confirm receipt of goods in a timely manner.
- Coordinated inventory, stocking and ordering.
Accounting Assistant
7 Months- Completed business audits
- Assisted with personal & business tax returns
- Assisted with payroll processing by entering employee hours into the system.
- Collaborated with colleagues across the organization on special projects relating to taxation matters.
- Ensured compliance with applicable laws and regulations regarding taxation matters.
- Reviewed financial records, such as income statements and documentation of expenditures, to determine forms needed to prepare returns.
- Implemented electronic filing procedures to streamline tax return processing and reduce errors.
- Oversaw payroll processing to comply with tax laws and court-ordered wage assignments and garnishments.
- Assisted with auditing processes related to payroll.
- Prepared end-of-period payroll tax returns.
Office Coordinator
1 Year 1 Month- Successfully assisted in opening/promoting new location
- Greeting/checking in patients
- Processed referrals for specialist care when requested by physicians or patients.
- Obtained authorization and reports
- Assisted patients with exercises & treatments
- Use of Therapy Source and Raintree software
- Entered insurance, demographics and health history into patient database.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Monitored office supplies inventory and placed orders when necessary.
- Processed patient payments and scanned identification and insurance cards.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Protected patients by observing strict HIPAA guidelines.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Chiropractic Assistant/Receptionist
3 Months- Scheduled appointments for patients via phone and in person.
- Greeting/checking in patients
- Collecting copays, posting payments & EOB's
- Use of Chirotouch & corresponding insurance websites
- Input patient data into medical software and provided appropriate updates to records.
- Prepared treatment rooms for patient visits by ensuring that all necessary supplies were available.
- Conducted follow-up calls to assess patient progress post-treatment.
- Accurately entered data into computer systems related to patient visits or treatments received.
- Checked out patients at end of visit, collecting any remaining balances due from them.
- Performed administrative tasks such as filing medical documents, answering phones and responding to emails.
- Educated patients about chiropractic care to help achieve health goals.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Maintained patient records and updated information in the electronic health record system.
Front Desk Associate
6 Months- Opened new location
- Greet/check in members
- Clean & maintain areas of gym
- Give tours of gym to non members and explain to them membership options
- Maintained cleanliness and organization of reception area and gym facilities.
- Assisted in organizing and promoting gym events and special programs.
- Adhered to company policies and procedures while providing excellent customer service.
- Managed front desk operations, ensuring efficient guest check-in and check-out.
- Resolved customer complaints and made necessary updates to customers' accounts.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Chiropractic Assistant
3 Years 8 Months- Scheduled appointments for patients via phone and in person.
- Greeting/checking in patients
- Collecting copays, posting payments & EOB's
- Use of Chirotouch & corresponding insurance websites
- Input patient data into medical software and provided appropriate updates to records.
- Prepared treatment rooms for patient visits by ensuring that all necessary supplies were available.
- Conducted follow-up calls to assess patient progress post-treatment.
- Accurately entered data into computer systems related to patient visits or treatments received.
- Checked out patients at end of visit, collecting any remaining balances due from them.
- Performed administrative tasks such as filing medical documents, answering phones and responding to emails.
- Educated patients about chiropractic care to help achieve health goals.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Maintained patient records and updated information in the electronic health record system.
Concierge/Receptionist
2 Months- Greeted guests and members upon arrival to create positive first impressions.
- Assisted with scheduling appointments, verifying client information, and taking payments.
- Provided clients with information on spa services, packages, and promotions.
- Guided customers through facility tours explaining spa resources and amenities.
- Ensured all areas of the spa were properly cleaned before opening for the day.
- Resolved customer complaints quickly and efficiently in order to maintain high levels of satisfaction.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Demonstrated excellent customer service skills when interacting with clients.
- Provided appropriate forms to clients
- Confirmed client's upcoming appointments
- Assisted clients to locker room
- Performed daily cleaning duties to maintain cleanliness standards
- Used Millennium software
Owner/General Manager
1 Year 4 Months- Used Salon Iris software
- Managed day-to-day operations of the spa, including scheduling appointments, supervising staff, and ensuring customer satisfaction.
- Developed and implemented a comprehensive marketing strategy to increase spa services revenue.
- Provided training and guidance to all employees on proper sanitation protocols and customer service techniques.
- Monitored inventory levels of products used in treatments so that reordering could be done in a timely manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Responded promptly to customer complaints or inquiries regarding services offered at the spa.
- Prepared staff work schedules and assigned team members to specific duties.
- Assisted with hiring qualified personnel when additional staffing was required.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
Customer Service Associate (CSA)
3 Years 3 Months- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Inspected purchased items for defects before handing them over to customers.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Demonstrated knowledge of store products and services.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Handled returns and exchanges according to company policies.
- Assisted customers with finding the right product for their needs.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Style Consultant
6 Months- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Inspected purchased items for defects before handing them over to customers.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Demonstrated knowledge of store products and services.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Handled returns and exchanges according to company policies.
- Assisted customers with finding the right product for their needs.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Store Manager/Sales Manager
3 Years 1 Month- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Established customer service standards and monitored staff compliance.
- Updated and maintained store signage and displays.
- Monitored employee performance and identified performance gaps for corrective action.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Trained and mentored associates to teach daily tasks and procedures.
- Was The Youngest Promoted Manager In The Area At Age 19
Education
No Degree - Medical Billing & Coding
No Degree - Business Management
High school or equivalent
Skills
Customer Service
Retail Sales
Insurance Verification
Office Management
Medical Scheduling
Medical Records
Sales Management
Medical Billing
Appointment Scheduling
Data Entry
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Patient Care Coordinator Virtual
Upstream Rehabilitation
07.2026 - CurrentRead More
Patient Care Coordinator
Results Physiotherapy
04.2025 - CurrentRead More
Customer Service Associate
Under the Umbrella Thrift Store
01.2024 - CurrentRead More
Accounting Assistant
Hudak & Company
03.2023 - 10.2023Read More
Office Coordinator
Results Physiotherapy
02.2022 - 03.2023Read More
Chiropractic Assistant/Receptionist
Isadore Chiropractic
11.2021 - 02.2022Read More
Owner
TT’s Boutique
04.2021 - 02.2025Read More
Front Desk Associate
Planet Fitness
11.2018 - 05.2019Read More
Chiropractic Assistant
Isadore Chiropractic
01.2015 - 09.2018Read More
Concierge/Receptionist
Syeni Salon & Day Spa
11.2014 - 01.2015Read More
Owner/General Manager
Tanning Spa
07.2013 - 11.2014Read More
Customer Service Associate (CSA)
JCPenney
03.2010 - 06.2013Read More
Style Consultant
Metropark
07.2009 - 01.2010Read More
Store Manager/Sales Manager
Sally Beauty Supply
04.2006 - 05.2009Read More
Avonworth High School
High school or equivalent
Read More
Career Step
No Degree from Medical Billing & Coding
Read More
Wake Technical Community College
No Degree from Business Management
Read More