Tara Olds
Huntersville
Summary
Developed exceptional communication and problem-solving skills in fast-paced, customer-focused environment. Skilled in managing guest interactions, resolving issues, and ensuring positive experiences. Seeking to transition into new field where these transferrable skills can make significant impact.
Overview
3
3
years of professional experience
Work History
Guest Relations Specialist
Modern Salon and Spa
05.2022 - Current
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues.
- Streamlined check-in and check-out processes for improved guest experience.
- Provided exceptional customer service, leading to positive online reviews and recommendations from satisfied guests.
- Maintained up-to-date knowledge of salon services and industry trends in order to provide accurate information and recommendations to clients.
- Assisted in training new employees, helping them gain knowledge of our systems and policies, ensuring a quick transition into the guest relations team.
Hostess
Bartaco
10.2024 - 01.2025
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Brand Associate
Athleta
09.2023 - 07.2024
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
- Communicated product information with confidence and educated consumers about company.
- Managed inventory levels efficiently, reducing waste and ensuring a consistent supply of high-demand products.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Achieved daily sales goal by cross selling and promoting additional products and services.
Education
Bachelor of Arts - Psychology + Exercise And Sports Science
University of North Carolina At Chapel Hill
Chapel Hill, NC05-2025
Skills
- Teamwork and collaboration
- Problem-solving abilities
- Strong organization
- Communication
- Time Management
- CPR/AED Certified
Timeline
Hostess
Bartaco
10.2024 - 01.2025
Brand Associate
Athleta
09.2023 - 07.2024
Guest Relations Specialist
Modern Salon and Spa
05.2022 - Current
Bachelor of Arts - Psychology + Exercise And Sports Science
University of North Carolina At Chapel Hill
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