Compassionate RN Case Manager with expertise in chronic disease management, care coordination, and interdisciplinary collaboration. Committed to enhancing patient outcomes through tailored care plans and effective communication.
Overview
24
24
years of professional experience
1
1
Certification
Work History
RN Case Manager
ECU Health Home Health & Hospice (Formally Vidant Health)
Kenansville, NC
11.2015 - Current
Implemented quality improvement initiatives to enhance operational efficiency in case management processes.
Analyzed data trends to identify areas for program enhancement and resource allocation optimization.
Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
Educated patients and families on available community resources, facilitating access to necessary support services.
Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.
Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
Evaluated the effectiveness of implemented interventions periodically, adjusting treatment plans as needed to promote optimal patient outcomes.
Mentored new nursing staff, facilitating a faster learning curve and increased overall team efficiency.
Navigated regulatory requirements effectively, ensuring proper documentation and compliance with relevant laws and guidelines.
Participated in quality improvement initiatives aimed at enhancing the delivery of nursing care within the organization.
Monitored patient progress closely, adjusting care plans as necessary to meet evolving health requirements.
RN Case Manager
Carolina East Home Health & Hospice
Kenansville, NC
08.2014 - 11.2015
Coordinated patient care plans with interdisciplinary teams to ensure comprehensive service delivery.
Assessed patients' needs and developed tailored interventions to enhance health outcomes.
Educated patients and families on disease management and medication adherence strategies.
Monitored patient progress, adjusted care plans, and facilitated necessary referrals for additional services.
Collaborated with community resources to improve access to care and support services for patients.
Mentored junior staff on best practices in case management and compliance with regulatory standards.
Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
RN Supervisor
Cherry Hospital
Goldsboro, NC
08.2008 - 08.2014
Supervised nursing staff, ensuring adherence to best practices and compliance with healthcare regulations.
Implemented patient care plans, collaborating with interdisciplinary teams to optimize treatment outcomes.
Developed and conducted staff training programs, enhancing clinical skills and promoting professional development.
Oversaw daily operations, managing patient admissions and discharges to ensure efficient workflow.
Coordinated staffing schedules, aligning resources with patient needs to maintain optimal care levels.
Managed critical situations calmly and efficiently, providing guidance to the nursing team during emergencies.
Served as an approachable leader who consistently addressed concerns raised by both nursing staff and families regarding patient care issues or operational challenges within the unit effectively resolving them promptly whenever possible.
Consistently acted as a strong advocate for patients and their families, ensuring that their needs were met while navigating complex healthcare systems.
Established strong relationships with interdisciplinary teams for seamless coordination of patient care services.
Quality Control Inspector
Mount Olive Pickle
Mount Olive, NC
05.2002 - 11.2002
Conducted regular inspections of products to ensure compliance with quality standards.
Documented inspection results and reported defects to production team for corrective action.
Utilized measuring tools and equipment to assess product integrity and specifications.
Collaborated with team members to implement quality control procedures effectively.
Maintained cleanliness and organization of inspection areas to promote efficiency.
Communicated with production team members about quality issues.
Inspected quality of products, taking note of functionality, appearance and other specifications.
Education
Bachelor of Science in Nursing - Nursing
University of North Carolina At Wilmington
Wilmington, NC
08-2026
High School Diploma -
Southern Wayne High School
Dudley
05-2001
Associate Degree in Nursing - Nursing
James Sprunt Community College
Kenansville, NC
05-2008
Skills
Chronic disease management
Discharge planning
HIPAA compliance
Multidisciplinary approach
Care coordination
Home care management
Case evaluation
Community resources
Medication management
Case management
Critical thinking
Compassionate and caring
Interdisciplinary collaboration
Training staff
Wound care
Strong clinical judgment
Documentation
Decision-making
Patient care assessment
Direct patient care
Microsoft office
Attention to detail
Preventive healthcare
CPR/AED
Blood draw and sample collection
EMR / EHR
Delegation and motivation
Infection control
Clear patient communication
Home care
Medication and IV administration
Certification
Certified BLS
Licensed Registered Nurse in NC license number 224470
Timeline
RN Case Manager
ECU Health Home Health & Hospice (Formally Vidant Health)