Tara McCarthy
Wilmington
Summary
Client Service Associate with exceptional organizational skills and a proven track record in customer engagement. Demonstrated ability to enhance productivity and efficiency in service environments through strong communication and problem-solving capabilities. Expertise in time management and relationship building, ensuring customer needs are met with empathy and patience. Seeking a role that values dedication and hard work, contributing to team success and operational excellence.
Overview
18
18
years of professional experience
Work History
Sales Support Rep
HMF Express
05.2022 - 04.2025
- Convert customer POs to orders with acute attention to detail and quality.
- Transfer customer nomenclatures to HMF technology.
- Advise the CPU customer at the end of the month that their order is ready for pickup.
- Draw elevations of doors, windows, sidelights, etc. For the engineers.
- Generate accurate price quotes from customers' inputs.
- Monitor Sales Manager emails while they're out of the office.
- Send out quotes to other sales managers when the sales managers are out of the office.
- Help to create and send out marketing materials.
- Attend monthly transportation meetings to discuss any current issues.
- Member of the safety team, meet monthly to discuss safety concerns and what we are doing to resolve the issue
Client Service Coordinator
Polyquest
11.2021 - 04.2022
- Monitor Key Accounts in PET material distribution
- Process customer POs from receipt through shipment and delivery.
- Coordinate shipments with Logistics
- Cut Vendor PO for material
- End of month invoicing and settlement.
Community Support Specialist
CAMS
04.2021 - 10.2021
- Monitor Key Accounts in PET material distribution
- Process customer POs from receipt through shipment and delivery.
- Coordinate shipments with Logistics
- Cut Vendor PO for material
- End of month invoicing and settlement.
- Constant contact with between 30-40 members of the marital bar in Cheshire County on a regular basis as well as sheriff’s departments, county attorney’s, police departments, NH Department of Health and Human Services and bail agencies
- Ability to deal with all personality types in a calm and effective manner
- Experienced in all facets of court filings: divorce filing, Domestic Violence Petitions (DVP’s), mediation, filing motions and scheduling
- Extensive phone contact
Customer Care Rep
Markem
11.2017 - 03.2020
- Monitor Key Accounts in PET material distribution
- Process customer POs from receipt through shipment and delivery.
- Coordinate shipments with Logistics
- Cut Vendor PO for material
- End of month invoicing and settlement.
Partners Solutions Representative
ES3 LLC
10.2011 - 06.2017
- Monitor Key Accounts in PET material distribution
- Process customer POs from receipt through shipment and delivery.
- Coordinate shipments with Logistics
- Cut Vendor PO for material
- End of month invoicing and settlement.
Account Executive
Knappe & Koester
02.2007 - 05.2010
- Monitor Key Accounts in PET material distribution
- Process customer POs from receipt through shipment and delivery.
- Coordinate shipments with Logistics
- Cut Vendor PO for material
- End of month invoicing and settlement.
Education
Some College (No Degree) - Interior Design
Fashion Institute of Art And Design
New York, NY12-2014
NY Licensed Cosmetologist - Cosmetology
Islip Tech Center
Oakdale06-2000
Some College (No Degree) - Early Childhood Education
Suffolk Community College
Selden, NYSkills
- Customer service
- Order processing
- Customer communication
- Quote generation
- Data management
- Logistics coordination
- Sales reporting
- Inventory management
- Team collaboration
- Detail orientation
- Problem solving
- Time management
- Customer relationship management
- Teamwork and collaboration
- CRM software expertise
- Sales process
- Attention to detail
- Interpersonal skills
- Self motivation
- Excellent communication
- Team building
- Microsoft office expertise
- Organized
- Motivated
- Self-driven
- Detail oriented
- Team player
- Proficient in Microsoft Office
References
References available upon request.
Timeline
Sales Support Rep
HMF Express
05.2022 - 04.2025
Client Service Coordinator
Polyquest
11.2021 - 04.2022
Community Support Specialist
CAMS
04.2021 - 10.2021
Customer Care Rep
Markem
11.2017 - 03.2020
Partners Solutions Representative
ES3 LLC
10.2011 - 06.2017
Account Executive
Knappe & Koester
02.2007 - 05.2010
Some College (No Degree) - Interior Design
Fashion Institute of Art And Design
NY Licensed Cosmetologist - Cosmetology
Islip Tech Center
Some College (No Degree) - Early Childhood Education
Suffolk Community College