TARA LANE
Reidsville
Summary
to attain position in administration.
Overview
26
26
years of professional experience
Work History
Healthcare Billing/ Audit Specialist
Labcorp
09.2015 - Current
- Entered patient demographics into database, verifying insurance, diagnosis codes, and ordering physician for billing processing.
- Conducted outreach to clients and patients to obtain missing demographic information.
- Audited client and patient accounts to identify billing discrepancies and denials, ensuring timely processing.
- Analyzed trends to enhance Revenue Cycle Management efficiency.
- Performed data entry and resolved billing exceptions through effective communication with clients.
- Trained team members on billing functions to foster operational consistency.
Customer Service Representative
Deluxe
07.2009 - 09.2015
- Responded to incoming calls from customers and bankers in a timely manner. Managed orders and reorders of checks, registers, stamps, and mailing labels. Supplied financial institutions with necessary bank materials to maintain service quality.
Customer Service Representative/Shipping Agent
NCO
04.2005 - 06.2009
- Handled incoming calls and scheduled pickups for businesses and residents. Assisted customers in locating store locations and determining rates. Managed customer inquiries to provide prompt and efficient service.
Customer Service Representative
Infonxx
02.2004 - 03.2005
- Responded to incoming calls for customers requiring directory assistance, providing requested phone numbers, driving directions, movie times, and addresses
Office Assistant
Rockingham Medical and Surgical Associates
03.2001 - 08.2001
- Managed patient appointments, ensuring timely reminders and efficient scheduling. Answered phones and checked patients in, facilitating smooth front desk operations. Filed patient folders and documents systematically for easy retrieval. Collected and delivered lab specimens to hospital, maintaining strict timelines. Sourced information for patient records, enhancing accuracy and completeness. Delivered essential documents to doctors, promoting effective communication. Maintained organized patient files, contributing to improved workflow efficiency. Executed administrative tasks to support optimal patient care delivery.
Cashier
Food Lion
07.2000 - 01.2001
- Checked grocery inventory to ensure product availability. Bagged groceries efficiently for customer convenience. Stocked shelves promptly to maintain organized displays. Cleaned front registers regularly to uphold cleanliness standards.
Office Assistant
Rockingham County Senior High School
08.1999 - 06.2000
- Oversaw phone answering duties, providing excellent customer service during each interaction. Maintained organized filing systems for streamlined document management. Retrieved attendance folders from classrooms to facilitate timely tracking of student presence. Executed visitor and student check-in/out procedures to uphold safety standards.
Education
Associates of Art Degree - Early Child Care
American Public University
Charles town, WV07.2017
High School Diploma - undefined
Rockingham County Senior High School
Wentworth, NC06.2000
Skills
- Digital literacy Microsoft applications Retail systems knowledge Clerical skills Patient record handling
Timeline
Healthcare Billing/ Audit Specialist
Labcorp
09.2015 - Current
Customer Service Representative
Deluxe
07.2009 - 09.2015
Customer Service Representative/Shipping Agent
NCO
04.2005 - 06.2009
Customer Service Representative
Infonxx
02.2004 - 03.2005
Office Assistant
Rockingham Medical and Surgical Associates
03.2001 - 08.2001
Cashier
Food Lion
07.2000 - 01.2001
Office Assistant
Rockingham County Senior High School
08.1999 - 06.2000
High School Diploma - undefined
Rockingham County Senior High School
Associates of Art Degree - Early Child Care
American Public University