Tara Griffin
Concord
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
20
20
years of professional experience
Work History
Retiree Specialist
Alight Retiree Health Solutions
Chicago
04.2023 - 09.2024
- Oversaw high volume customer interactions, addressing complex inquiries and scheduling appointments effectively, resulting in enhanced participant satisfaction.
- Researched and analyzed customer feedback to identify areas of improvement.
- Created training materials for new hires on the company's procedures and policies.
- Provided technical support for users experiencing difficulties with software applications.
- Analyzed customer needs and recommended appropriate products or services.
- Conducted analysis of customer needs to recommend suitable products and services within complex health benefit options.
Volunteer
CLSA
Kannapolis
08.2021 - 01.2023
- Attended parent-teacher conferences as needed to discuss student progress.
- Performed administrative duties such as photocopying, laminating documents.
- Helped supervise recess and lunch periods at the school.
- Built positive working relationships with students and school administrators by remaining polished and calm and offering assistance in situations.
- Kept students safe and focused during off-site field trips.
- Promoted positive relationships between students by encouraging kindness and respect.
Talent Development Manager
Bluegreen Vacations
Boca Raton
09.2019 - 03.2020
- Designed and facilitated learning programs tailored to meet the needs of diverse teams.
- Coached senior executives on effective communication techniques, conflict resolution strategies and team-building activities.
- Maintained records of all talent development activities undertaken by the organization including hiring statistics, training completion rates.
- Analyzed data from surveys, interviews, focus groups and other sources to assess effectiveness of existing Talent Development programs.
- Developed and implemented a comprehensive talent management strategy to increase employee engagement and retention.
- Conducted regular performance reviews with employees to identify areas of improvement and develop strategies for success.
- Provided guidance to managers on how to effectively manage their teams through coaching conversations and feedback sessions.
Learning and Development Manager
Charming Charlie
Houston
02.2014 - 07.2019
- Provided guidance and mentorship for new hires during onboarding process.
- Coordinated with internal stakeholders across departments on L&D related matters.
- Evaluated existing processes and procedures to identify opportunities for improvement in the L&D function.
- Facilitated virtual classroom sessions for remote learners.
- Analyzed employee feedback and performance data to identify areas of improvement in learning initiatives.
- Reviewed existing content libraries regularly to ensure accuracy of information provided.
- Developed job aids and other reference materials that can be used by employees after training is complete.
- Developed and implemented training programs to meet organizational objectives.
- Conducted needs assessments to determine gaps in employee knowledge or skills.
- Organized seminars, workshops, conferences, and other events related to learning initiatives.
Regional Training Manager
Charming Charlie
Houston
03.2005 - 03.2010
- Created detailed reports of regional training activities for review by the Director of Training.
- Assisted in developing effective methods for measuring the impact of different types of training initiatives.
- Analyzed feedback from employees regarding effectiveness of current training materials and made recommendations for improvement.
- Facilitated communication between trainers across multiple regions to share ideas and expertise.
- Advised management on strategies for improving employee engagement through targeted learning experiences.
- Developed and implemented regional training programs to ensure consistency in teaching methods.
- Collaborated with team leaders to develop customized training plans that met their specific needs.
- Determined course objectives and found or wrote course materials to cover topics.
- Mentored team members to succeed and advance within department and company.
- Effectively trained instructors and supervisors on techniques for managing employees.
Area Manager
New York and Company
New York
03.2005 - 03.2010
- Inspected store facilities regularly to ensure compliance with safety regulations and standards.
- Coordinated with store managers to develop plans for improving operational efficiency.
- Conducted periodic reviews of inventory levels and product mix in stores.
- Resolved conflicts between employees or customers in a professional manner.
- Monitored and evaluated district performance to ensure goals were met.
- Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Coached Store Managers on developing effective sales strategies and building customer loyalty.
Education
Bachelor of Science - Human Development & Family Studies B-K
University of NC At Greensboro
Greensboro, NCSkills
- Analytical thinking
- Active listening
- Training Initiatives
- Planning and coordination
- Learning styles
- Group and individual instruction
- Coaching and development
- Excellent communication
Timeline
Retiree Specialist
Alight Retiree Health Solutions
04.2023 - 09.2024
Volunteer
CLSA
08.2021 - 01.2023
Talent Development Manager
Bluegreen Vacations
09.2019 - 03.2020
Learning and Development Manager
Charming Charlie
02.2014 - 07.2019
Regional Training Manager
Charming Charlie
03.2005 - 03.2010
Area Manager
New York and Company
03.2005 - 03.2010
Bachelor of Science - Human Development & Family Studies B-K
University of NC At Greensboro
Similar Profiles
Letonya MorganLetonya Morgan
Customer Service Agent at Alight Retiree Health SolutionsCustomer Service Agent at Alight Retiree Health Solutions
Iona MuhammadIona Muhammad
Licensed Benefit Advisor at Everise Inc. /Alight Retiree Health SolutionsLicensed Benefit Advisor at Everise Inc. /Alight Retiree Health Solutions
Shakelsey PounceyShakelsey Pouncey
Customer Service Administrator at Alight Retiree Health SolutionCustomer Service Administrator at Alight Retiree Health Solution
Erik LopezErik Lopez
UH-60 Crew Chief/Aircraft Maintainer at US ArmyUH-60 Crew Chief/Aircraft Maintainer at US Army
Salsabeel AlsamhouriSalsabeel Alsamhouri
Special Education Assistant at Bancroft Elementary SchoolSpecial Education Assistant at Bancroft Elementary School