Tanzswa Matthews
Rolesville,NC
Summary
Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.
Overview
25
25
years of professional experience
Work History
Sr. Manager, Technical Project Management
ICON Clinical Research
01.2022 - Current
- Manage team of 10 Interactive Voice Response (IRT) and Data Integration Technical Project Managers
- Lead cross-functional teams to achieve project milestones and deliver high-quality results for process improvement activities within technical project management and overall IRT team
- Establish strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improve team performance by providing comprehensive training on product releases and fostering a collaborative work environment.
- Collaborate closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Manage large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Mentor junior staff members for skill development and career progression within the organization.
- Responsible for the technical aspects of project execution with a focus on managing the software development lifecycle
- Resource assignments for Technical Project Management team
- Review, approve, and maintain project system documentation
- Ensure projects are managed in accordance with established timelines, budget, quality standards, and/or contractual requirements
- Serve as the technical contact on projects for client escalations
- Manage Business Development requests for information and request for proposals.
- Develop and review IRT budgets and proposals to ensure that functionality and cost are in line with IRT offerings and guidelines.
Sr. Manager, Technical Project Management
ICON Clinical Research
01.2022 - Current
- Manage team of Interactive Voice Response (IRT) and Data Integration Technical Project Managers
- Provide strong leadership to enhance team productivity and morale.
- Lead cross-functional teams to achieve project milestones and deliver high-quality results for process improvement activities within technical project management and overall IRT team
- Establish strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improve team performance by providing comprehensive training and fostering a collaborative work environment.
- Collaborate closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Manage large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Mentor junior staff members for skill development and career progression within the organization.
- Responsible for the technical aspects of project execution with a focus on managing the software development lifecycle
- Resource assignments for Technical Project Management team
- Review, approve, and maintain project system documentation
- Ensure projects are managed in accordance with established timelines, budget, quality standards, and/or contractual requirements
- Serve as the technical contact on projects for client escalations
- Manage Business Development requests for information and request for proposals.
- Develop and review IRT budgets and proposals to ensure that functionality and cost are in line with IRT offerings and guidelines.
- Other Duties as assigned
Manager, Technical Project Manager
ICON Clinical Research
02.2019 - 12.2021
- Perform the duties of a Technical Project Manager when needed for additional support
- Resource assignments for Technical Project Management team
- Review, approve, and maintain project system documentation
- Collaborate with Project Operations or Clinical Operations for project delivery
- Ensure projects are managed in accordance with established timelines, budget, quality standards, and/or contractual requirements
- Serve as the technical contact on projects for client escalations
- Work with the proposal writing team on estimates timeline and resource availability
Sr. Technical Project Manager
ICON Clinical Research
09.2014 - 01.2019
- Manage functionality for the ICOPHONE IVRS/IWRS and Flex Advantage IWRS systems and associated elements
- Serve as the primary technical contact on projects for ICON IRT customers
- Manage and lead the complete project delivery software development lifecycle (SDLC)
- Manage resources performing SDLC tasks
- Review, approve, and maintain project system documentation
- Ensure project systems are built and released in accordance with client expectations
- Collaborate with Project Operations or Clinical Operations for project delivery
- Manage and lead the project system change control process
- Manage projects in accordance with established timelines, budget, quality standards, and/or contractual requirements
IxRS Development Manager
Worldwide Clinical Trials
04.2012 - 09.2014
- Develop new reconfigurable IxRS
- Amend existing reconfigurable IxRS
- Configure study-specific parameters for reconfigurable IxRS
- Produce IxRS materials
- Work with Manager, IVRS Development, Manager of IVRS Software Development and assigned Technical Leads to manage project timelines and work tasks
- Act as main point of contact for the Sponsor Company during IxRS development and/or amendment and report to them as required
- Perform study specific training for the on-call team members and assigned IVRS Support Manager
- Manage change orders for out of scope work
- Ensure that trial documentation is available for future review and is stored in accordance with SOPs and requirements of the Sponsor Company
Business Analyst ITG Project Manager II, Project Implementation
ICON Clinical Research
04.2009 - 04.2012
- Participated in project proposal development, bid defense presentations in partnership with Business Development and Senior Management associates
- Communicated and collaborated with external clients and internal teams to analyze project needs and functional specifications of automated data collect and transfer systems
- Partner with other business analysts on a cross functional basis to develop and implement business process improvement activities
- Participate in and lead process improvement initiatives
- Create and own the system User Requirements document for highly complex projects during the system development process
- Lead and participate in all client meetings that are needed to gather the user requirements for the system
- Recognize and report changes in scope relative to project proposal through the Project Manager
- Collaborate and regularly meet with internal Project Team, ensuring the team has a thorough understanding of the User Requirements document
- Review functional and technical design documentation and verify that all user requirements can be mapped to the design documentation
- Perform other technical tasks during system development, to ensure the delivery of a quality system that matches the user requirements
- Identify and lead the implementation of high complex standards, helping to increase the efficiency of the department
- Keep senior management informed on project status in relation to both quality and timelines
Trainer, Study Services
ICON
03.2008 - 03.2009
- Facilitated training to Clinical Project Managers, study teams and users to maximize their knowledge and understanding of the clinical information systems functionality
- Clinical information systems include, but are not limited to, Clinical Trial Management Systems (CTMS), reporting tools, and investigator payment systems
IVRS Project Leader, ITG
ICON
08.2006 - 02.2008
- Conduct projects in a timely manner in adherence with SOPs and appropriate regulations and to liaise with other department and project managers as necessary to achieve this
- Keep individual projects within budget
- Monitor the quality specification within projects/departments
- Liaise with clients on project related matters
- Keep senior management informed of project status in relation to both quality and timelines
Sr. Assoc. Project Manager
ICON
06.2006 - 08.2006
- Assisted in the development of project related documentation, coordinating project tasks and communicating progress for assigned projects
- Prepared project summary reports and analyses as needed
- Took lead responsibility with monitoring quality on assigned projects
- Functioned as primary contact to sponsors on assigned projects in the maintenance phase
- Assisted callers to the IVRS help desk
- Functioned as IVR Project Manager in the absence of the IVR Project Manager for assigned projects
- Functioned as internal IVRS Team lead on assigned projects during development phase
- Led client set-up conferences on assigned projects
- Attended and presented at investigator meetings, set up and led training workshops as necessary
IVRS Associate Project Manager
ICON
03.2005 - 06.2006
- Responsible for providing assistance to the Project Manager
- Assist in the development of project plans, coordinating projects, communicating progress, and maintaining timelines and budgets for assigned projects
- Functions as IVR Project Manager in the absence of the IVR Project Manager for assigned projects
IVRS Assistant Project Manager
ICON
03.2003 - 02.2005
- Responsible for providing assistance to the Project Manager
- Assist in the development of project plans, coordinating projects, communicating progress, and maintaining timelines and budgets for assigned projects
- Functions as IVR Project Manager in the absence of the IVR Project Manager for assigned projects
IVRS Project Coordinator
Quintiles
04.2000 - 02.2003
- Provided technical, as well as administrative support for Project Managers
- Served as project lead and backup for projects from their inception, through approvals, the maintenance phase, to data collection
- Assisted in business development activities such as presentations to prospective sponsors, development of scope of work and cost estimates
- Facilitated interaction between Clinical Development and IVRS Technical Services to optimize site management and trial management, principally in areas of information processing and system enhancements
Education
BBA – Management -
Strayer University
Raleigh, North Carolina08.2008
AAS - Computer Information Systems
Beaufort County Community College
Washington, North Carolina05.1998
Personal Information
Title: Sr. Manager, Technical Project Management
Locations
- Raleigh, NC
- Durham, NC
- Morrisville, NC
- Washington, NC
Timeline
Sr. Manager, Technical Project Management
ICON Clinical Research
01.2022 - Current
Sr. Manager, Technical Project Management
ICON Clinical Research
01.2022 - Current
Manager, Technical Project Manager
ICON Clinical Research
02.2019 - 12.2021
Sr. Technical Project Manager
ICON Clinical Research
09.2014 - 01.2019
IxRS Development Manager
Worldwide Clinical Trials
04.2012 - 09.2014
Business Analyst ITG Project Manager II, Project Implementation
ICON Clinical Research
04.2009 - 04.2012
Trainer, Study Services
ICON
03.2008 - 03.2009
IVRS Project Leader, ITG
ICON
08.2006 - 02.2008
Sr. Assoc. Project Manager
ICON
06.2006 - 08.2006
IVRS Associate Project Manager
ICON
03.2005 - 06.2006
IVRS Assistant Project Manager
ICON
03.2003 - 02.2005
IVRS Project Coordinator
Quintiles
04.2000 - 02.2003
AAS - Computer Information Systems
Beaufort County Community College
BBA – Management -
Strayer University
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