Tanya E. Trout
Wilmington
Summary
Adept Leasing Specialist with a proven track record at The Liberty Group Apartment Staffing, excelling in lease negotiation and client relationship management. Demonstrated success in enhancing customer service, resolving conflicts efficiently, and boosting client satisfaction. Skilled in property management and adept at fostering team collaboration, showcasing a blend of hard and soft skills essential for driving results. Results-driven Leasing Specialist known for productivity and efficiency in task completion. Possess specialized skills in property tours, lease negotiation, and tenant relationship management. Excel using communication, problem-solving, and organizational abilities to enhance leasing operations and tenant satisfaction.
Developed key skills in client relations and property management within high-paced leasing environment. Proven ability to handle customer inquiries, manage documentation, and coordinate tenant services. Seeking to transition into new field, leveraging strong communication and organizational skills.
Experienced with tenant relations and lease negotiations, delivering high tenant satisfaction and successful lease agreements. Utilizes strong communication and negotiation skills to ensure smooth leasing processes. Track record of managing tenant needs and resolving issues efficiently.
Entry-level Leasing Consultant with knowledge of rental agreement laws. Brings strong skill set and forward-thinking nature to property management markets. Organized and dedicated to property success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Leasing Specialist
The Liberty Group Apartment Staffing
12.2024 - Current
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Performed regular property inspections and documented any necessary repairs or maintenance.
- Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
- Set appointment times for individuals to tour facilities and see available units.
- Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
- Conducted regular inspections of vacant units to ensure they were ready for occupancy by new tenants in a timely manner.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Greeted clients, showed apartments, and prepared leases.
Owner/Operator Foreman
Trouty's Trades
01.2022 - 09.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Account Manager
Sallie Mae
09.2014 - 08.2018
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Education
High School Diploma -
Rowan University
Glassboro, NJ05-2009
Skills
- Customer service
- Document preparation
- Conflict resolution
- Time management
- Client relationship management
- Sales techniques
- Tenant issue resolution
- Goal oriented
- Property inspections
- Telephone and email etiquette
- Email communication
- Phone etiquette
- Rent collection
- Guest complaint resolution
- Relationship building and rapport
- Showing and leasing of units
- Appointment scheduling
- Follow-up skills
- Record keeping
- Knowledgeable in [software]
- Policy enforcement
- Telephone etiquette
- Background checks
- Yardi software
- Prospecting assistance
- Issue escalation
- Tenant screening
- Complaint investigations
- Maintenance requests handling
- Question response
- Vacant unit monitoring
- Fair housing regulations knowledge
- Property amenities
- Clear communication
- Lease agreements
- Creative problem solving
- Customer service expertise
- Unit inspection
- Leasing terms and specifications
- Relationship building
- Phone and email etiquette
- Property tours and inspections
- Flexible schedule
- Leasing and sales
Affiliations
In my spare time I enjoy bowling, baking, photography and meeting new people.
Accomplishments
I have been acknowledged for exceptional customer service and going above and beyond in customer satisfaction and have been recognized as top team leader.
Certification
Certificate of Completion of Registered Technician Training Program from the Structural Pest Control Committee of North Carolina Department of Agriculture & Consumer Services August 2024
Previously Licensed to collect debt in fifty states
Education and Training
other
Timeline
Leasing Specialist
The Liberty Group Apartment Staffing
12.2024 - Current
Owner/Operator Foreman
Trouty's Trades
01.2022 - 09.2023
Account Manager
Sallie Mae
09.2014 - 08.2018
High School Diploma -
Rowan University
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