TANYAE SOLTAU
Jamestown
Summary
I am a driven Customer Service Representative with proven ability to establish rapport with clients. Highly enthusiastic customer service representative with 7+ years client interface experience. Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success as well as work on my own with minimal supervision. Analytical and strategic thinker that produces creative solutions while maintaining customer retention.
Overview
21
21
years of professional experience
Work History
Customer Service Supervisor
American Airlines
03.2019 - Current
- Supervised customer service team, ensuring high-quality support and resolution of client inquiries.
- Developed training programs to enhance staff performance and improve service delivery standards.
- Implemented process improvements that increased operational efficiency and reduced response times.
- Made quick resolutions for passengers when there was service disruptions due to weather or mechanical failures.
- Led conflict resolution initiatives, fostering a positive work environment and enhancing team morale.
Master Sergeant/Management
US ARMY RESERVE
02.2005 - Current
- 68 W-Combat Medic- CPR Certified, EMS trained
- 92 G- Cook-shift leader of my crew while deployed in Iraq and KUWAIT, also served 1,600 people 3 hot meals a day for 13 months. Serve Safe Certified
- Security Detail for Operational Post Meade while serving in combat zone in South Baghdad, Iraq
- Managed inventory levels using advanced tracking systems to optimize stock availability and reduce shortages.
- Adapted quickly to unexpected disruptions, developing contingency plans to minimize negative impacts on military operations.
Logistics Coordinator
Albaad USA
02.2018 - 02.2019
- Coordinated logistics operations to ensure timely delivery of products across multiple distribution channels.
- Developed streamlined processes for order fulfillment, enhancing efficiency in warehouse operations.
- Collaborated with cross-functional teams to improve communication and resolve shipment discrepancies effectively.
Customer Service Representative
US Airways
10.2011 - 08.2017
- Answered 40-100 calls per day from customers who experienced Service disruptions with flights
- Assist with the purchase of airline tickets
- Booked new flight travel for domestic and international passengers using money or mileage redemption.
- Advise passengers of airport check-in times as well as carry-on and checked bag restrictions.
Customer Service Representative
NCO GROUP ( UPS- United Parcel Service)
10.2007 - 06.2011
- Answered 70-100 calls per day
- Tracked packages and scheduled pick-ups by UPS driver for residential and commercial locations
- Received multiple reviews acknowledging my level of dedication to excellent customer service. Guaranteed positive customer experiences and resolved all customer complaints.
Operations Associate
Netflix Corporation
02.2006 - 08.2007
- Coordinated logistics for high-volume content distribution, improving delivery timelines.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
Education
Degree - Business Management
Shaw Academy
High School - undefined
Ragsdale High School
06.2006
Skills
- Developed listening skills
- Excellent communication skills
- Fast learner with a wide range of practical skills
- Energetic work attitude
- Accomplishments
- Customer Assistance
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed Proficient in Microsoft Word and Microsoft Excel
- Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key customers
Timeline
Customer Service Supervisor
American Airlines
03.2019 - Current
Logistics Coordinator
Albaad USA
02.2018 - 02.2019
Customer Service Representative
US Airways
10.2011 - 08.2017
Customer Service Representative
NCO GROUP ( UPS- United Parcel Service)
10.2007 - 06.2011
Operations Associate
Netflix Corporation
02.2006 - 08.2007
Master Sergeant/Management
US ARMY RESERVE
02.2005 - Current
High School - undefined
Ragsdale High School
Degree - Business Management
Shaw Academy