Tanya Smith
Gastonia
Summary
Client Experience & Corporate Services professional with a strong background in customer engagement, premium concierge support, and operational service delivery across real estate, aviation, finance, and transportation. Recognized for building high-value relationships, managing complex schedules, supporting executive-level clientele, and optimizing service workflows. Adept at translating business objectives into client-centered solutions that elevate satisfaction, retention, and organizational efficiency. Seeking a corporate role aligned with customer operations, CX strategy, or client success management.
Overview
3
3
years of professional experience
Work History
Licensed Real Estate Broker & Client Services
eXp Realty – Charlotte, NC
Charlotte
10.2025 - Current
- Manage client portfolios, contract workflows, and transaction milestones with accuracy and compliance standards.
- Coordinate high-volume scheduling, property tours, and partnership meetings.
- Deliver elevated communication to maintain client satisfaction, and strengthen long-term relationships.
- Apply a business development strategy to nurture leads and expand market presence.
Customer Experience Representative ("Voice")
Amtrak
Philadelphia
10.2024 - 11.2025
- Supported nationwide customer operations through high-volume inbound communication, resolving complex issues with professionalism.
- Documented service interactions, escalations, and travel adjustments within corporate CRM systems.
- Improved service satisfaction by identifying service gaps and providing timely recovery solutions.
- Recognized for calm, solutions-driven communication in time-sensitive environments.
Luxury Concierge & Client Relations Specialist
Tradewind Aviation
Teterboro
03.2023 - 12.2024
- Served as the first point of contact for private aviation guests, managing check-ins, itinerary updates, and high-touch communication.
- Ensured a seamless client journey by coordinating with operations, flight crews, and hospitality partners.
- Maintained luxury service standards, anticipating passenger needs, and handling special requests.
Customer Experience Concierge (Premium Members)
American Express
Philadelphia
06.2024 - 07.2024
- Delivered premium concierge and corporate-level travel services to high-value members, ensuring confidentiality, and precise execution of requests.
- Managed sensitive account inquiries, and coordinated luxury travel, lifestyle services, and membership benefits.
- Utilized CRM analytics to elevate engagement, track trends, and enhance member loyalty.
Education
RE License - Real Estate Contracts
Millburn School of Business
Millburn, NJ09-2019
Skills
- Client Experience Leadership
- Executive & Member Concierge Services
- Corporate Customer Support
- Relationship Management & Retention
- Calendar & Operations Management
- CRM Systems (Salesforce, Amtrak CMS, AMEX platforms)
- High-Volume Communications Management
- Service Recovery & Conflict Resolution
- Contract Oversight & Documentation
- Premium & High-Touch Hospitality
Timeline
Licensed Real Estate Broker & Client Services
eXp Realty – Charlotte, NC
10.2025 - Current
Customer Experience Representative ("Voice")
Amtrak
10.2024 - 11.2025
Customer Experience Concierge (Premium Members)
American Express
06.2024 - 07.2024
Luxury Concierge & Client Relations Specialist
Tradewind Aviation
03.2023 - 12.2024
RE License - Real Estate Contracts
Millburn School of Business