Tanya Griffin
Charlotte
Summary
Experienced professional in aviation ground services with a strong background in aircraft handling and turnaround processes. Demonstrated success in supporting team efforts and ensuring smooth and safe flight operations. Known for reliability and adaptability, consistently managing dynamic operational needs and effectively collaborating with team members.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Ramp Agent
Piedmont Airlines
- Current
- Loaded and unloaded baggage and cargo, adhering to safety compliance protocols.
- Conducted pre-flight equipment checks to verify operational readiness.
- Coordinated with flight crews to support timely aircraft turnaround.
- Operated ground support equipment for effective baggage handling.
- Monitored weather conditions affecting operations and provided updates as necessary.
Shift Manager
HMSHost
08.2022 - 11.2024
- Executed opening, daily, and closing procedures, ensuring adherence to safety protocols and company standards.
- Supervised day-to-day activities of associates, coordinating efforts to enhance team efficiency.
- Participated in the hiring process and provided input on personnel decisions.
- Assigned work tasks and prepared schedules to ensure complete staff coverage during peak operational hours.
- Monitored the operational readiness of equipment and handled cash register operations with compliance to security procedures.
- Adapted to varying shift schedules and busy periods, maintaining effectiveness in a fast-paced environment.
- Resolved elevated customer service issues efficiently and provided coaching to team members.
Restaurant Manager
Waffle House
10.2013 - 08.2022
- Managed daily operations, including staffing, budgeting, and inventory control to ensure efficient functionality.
- Developed and implemented policies to enhance operational efficiency and ensure compliance with regulations.
- Fostered a positive dining atmosphere to deliver exceptional customer service.
- Trained and supervised staff, providing guidance on operational procedures and standards.
- Reconciled financial transactions and maintained accurate financial records.
- Conducted health and safety evaluations to uphold compliance standards.
Education
Bachelor Of Applied - Information Technology, Network and System Administration
Gaston College
Dallas, NCSkills
- Attention to Detail: Ability to accurately follow procedures and safety protocols
- Physical Stamina: Capacity to perform physically demanding tasks, including lifting and moving baggage
- Teamwork: Strong collaboration skills to work effectively with team members in a fast-paced environment
- Time Management: Ability to prioritize tasks and manage time efficiently to meet flight schedules
- Communication Skills: Proficiency in conveying information clearly to team members and other stakeholders
- Problem-Solving Skills: Ability to address issues as they arise and find effective solutions
- Adaptability: Comfort with dynamic environments and changing schedules
- Customer Service Orientation: Focus on providing excellent service to passengers and addressing their needs
- Technical Skills: Familiarity with ground support equipment and basic mechanical troubleshooting
Certification
- EAG Regional Ramp Training - February 13, 2025
Timeline
Shift Manager
HMSHost
08.2022 - 11.2024
Restaurant Manager
Waffle House
10.2013 - 08.2022
Ramp Agent
Piedmont Airlines
- Current
Bachelor Of Applied - Information Technology, Network and System Administration
Gaston College
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