Experienced social work professional arranging services, collaborating with families and providing ongoing counseling and support. Excellent communication, planning and conflict resolution skills.
Overview
24
24
years of professional experience
Work History
Director of Social Services
Windsor Rehabilitation & Healthcare Center
07.2022 - Current
Provide crisis intervention support when needed; demonstrating empathy, compassion and resourcefulness to serve clients in times of distress.
Manage the day to day operations of the Social Services Department and responsible for the overall administration, coordination, and evaluation of the social services function to meet and maintain the mental and psychosocial well being for each Resident.
Attend scheduled care conferences and identifies and interprets psychosocial needs of Residents for inclusion in the Care Plan, addressing in particular issues of schedule, treatment and environment hat express and reinforce individuality and identity.
Assist with the coordination, intake, admission, and Resident transfer within the facility.
Mediate issues that arise among Residents, families, and staff.
Provide linkage wit appropriate community resources by maintaining knowledge of other systems, making referrals, and identifying unmet needs.
Develop a comprehensive discharge plan in collaboration with Residents, Residents' families, multidisciplinary staff, and referral agencies.
Responsible for training and educating staff members.
Complete annual performance reviews of all subordinate staff. Provides guidance, education, and counseling to staff in regards to their performance.
Attend and participate in departmental meetings and in-services as directed.
Medical Social Worker
Albemarle Home Care And Hospice
08.2021 - 07.2022
Completed psychosocial evaluations and needs assessments.
Worked with medical teams, patients and families to implement effective treatment plans.
Coordinated individualized discharge plans to manage safe transition back into community and home environments.
Coordinated program referrals for community-based resources.
Provided ongoing counseling to help patients deal with conditions and processes
Documented case notes daily and coordinated follow-up for seamless case management.
Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
Identified children's collective and individual learning needs to plan, prepare and deliver instruction designed to maximize individual learning and capture interest.
Prepared lesson plans and executed different modalities to accelerate individual success.
Balanced individual and group instruction to accommodate different academic levels and learning styles.
Communicated with parents and faculty to develop strong sense of collaboration between teachers, students and parents.
Administered and graded tests, homework and assignments to evaluate students' progress.
Utilized pre-made and self-made assessments to determine student weaknesses and strengths.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Adoptions Social Worker
Children's Home Society Of North Carolina
01.2018 - 08.2019
Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
Maintained regular contact with clients by calling and visiting clients' homes.
Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
Helped clients develop new coping mechanisms and techniques to drive behavior modification.
Collaborated with multidisciplinary teams of school psychologists, teachers and administrators to create and implement Individualized Education Plans.
Facilitated family therapy sessions between children, caregivers and siblings to remediate conflict and build healthy relationships.
Delivered comprehensive therapeutic services to children, adolescents and adults to support child welfare and prevention services.
Assessed clients for abuse and neglect to compile documentation for court reports.
Offered therapeutic services and crises intervention to emotionally disturbed children and adolescents.
Developed Functional Behavioral Assessment and Positive Behavioral Intervention Plan to identify cause of problem behavior, formulate strategies to address behavior and teach new behavioral skills.
Testified under oath as child advocate in family court to assist with child custody decisions.
Trained specialized foster parents to care for children with severe behavioral and emotional needs.
Foster Care & Adoptions Social Worker III
Chowan County Department Of Social Services
04.2014 - 01.2018
Assisted children through recovery from difficult home or school situations.
Prepared and maintained individual beds and personal space for foster children.
Cared for medically fragile children in need of extensive support.
Improved children's health by preparing healthy meals and snacks.
Taught older children about money, driving and other important life skills.
Transported kids to mandated therapy, extracurricular activities and medical appointments.
Reduced problem behaviors with positive reinforcement and supportive techniques.
Helped reunify birth families through coordinated visitation strategies.
Documented data and completed accurate updates to case records.
Reported child abuse in accordance with legal standards of mandatory reporters.
Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Completed home welfare checks to align with state and program guidelines.
Collaborated with community program leaders and advocates to make resources accessible to those in need.
Planned, promoted and managed parent workshops on assisting children in attaining academic success.
Interviewed individuals and families to assess needs and provide informational resources.
Income Maintenance Caseworker II
Bertie County Department Of Social Services
10.2010 - 08.2013
Developed individual plans for self-sufficiency.
Operated computer and imaging equipment to retrieve and enter data into electronic case records.
Gathered information via telephone, mail or in person from clients applying for assistance.
Determined if applicants met eligibility for public assistance programs.
Made referrals to appropriate services.
Communicated with people from various cultures and backgrounds on application process.
Documented all communication with applicants and inputted information into system.
Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Scheduled appointments with applicants to gather information and explain benefits processes.
Interviewed applicants and explained scope of different available benefits.
Reviewed applications for different aid programs and determined which qualification criteria for individuals.
Social Worker/Intern
PORT Human Services
08.2012 - 05.2013
Developed Functional Behavioral Assessment and Positive Behavioral Intervention Plan to
identify cause of problem behavior, formulate strategies to address behavior and teach new
behavioral skills.
Helped clients develop new coping mechanisms and techniques to drive behavior
modification.
Interviewed clients, families or groups to assess situations, limitations and issues and
implement services to address needs.
Completed detailed charts to summarize interactions with patients and booked follow-up
sessions.
Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive
and continuous care plan.
Recommended long-term residential treatment, short-term residential treatment and
individualized and group drug counseling for clients with substance abuse issues.
Facilitated family therapy sessions between children, caregivers and siblings to remediate
conflict and build healthy relationships.
Income Maintenance Caseworker I
Chowan County Department Of Social Services
03.2008 - 10.2010
Developed individual plans for self-sufficiency.
Operated computer and imaging equipment to retrieve and enter data into electronic case records.
Gathered information via telephone, mail or in person from clients applying for assistance.
Made referrals to appropriate services.
Communicated with people from various cultures and backgrounds on application process.
Documented all communication with applicants and inputted information into system.
Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Scheduled appointments with applicants to gather information and explain benefits processes.
Interviewed applicants and explained scope of different available benefits.
Reviewed applications for different aid programs and determined which qualification criteria for individuals.
Administrative Assistant
Down East Health & Rehabilitation Center
04.2006 - 03.2008
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Organized weekly staff meetings and logged minutes for corporate records.
Maintained staff directory and company policy handbook for human resources department.
Created detailed expense reports and requests for capital expenditures.
Prepared packages for shipment, pickup and courier services for prompt delivery to
customers.
Assistant Director
M&M Daycare And PreSchool
01.2000 - 03.2006
Collaborated on strategies to enhance student learning and behavior alongside parents and
teaching staff.
Upheld sound financial principles to keep program operating within budget levels,
maximizing resource utilization while minimizing costs.
Upheld sound financial principles to keep program operating within budget levels,
maximizing resource utilization while minimizing costs.
Stayed current on codes and guidelines to maintain compliant program operations.
Established and optimized program schedules to cover planned needs while capitalizing on
opportunities to improve student learning.
Attended approved training and continuing education courses to maintain certifications.
Evaluated staff and offered guidance to enhance knowledge, skills and professional
development to optimize learning environment.
Engaged with parents and families to build positive relationships for children to thrive.
Managed program paperwork and child records to comply with state requirements.