Tannisha Whitehead
Battleboro
Summary
Dedicated restaurant leader skilled in managing customer accounts, enhancing guest relationships, and operational supervision. Proven ability to resolve complaints and ensure exceptional service quality while training and mentoring staff. Dynamic Assistant Manager with a track record of driving team efficiency in fast-paced environments.
Overview
34
34
years of professional experience
Work History
Assistant Manager
Burger King
Rocky Mount
12.2011 - 06.2023
- Trained and mentored new staff on procedures and customer service to enhance team performance.
- Supervised daily operations to ensure smooth restaurant functioning and exceptional service delivery.
Supervisor
West
Rocky Mount
03.2009 - 08.2017
- Supervised daily operations to enhance compliance with company policies and maintain workflow standards.
- Coordinated team schedules to align resources with project timelines and improve overall completion rates.
- Trained new employees on safety protocols and operational procedures.
Customer Service Representative
Alorica
Rocky Mount
09.2006 - 08.2009
- Managed customer accounts and updated information accurately to ensure customer satisfaction.
Deboner
Perdue
Lewiston Woodville
08.1989 - 09.1995
- Operated cutting tools to efficiently separate meat from bones while adhering to safety standards.
- Managed equipment for optimal deboning processes and collaborated with team members to sustain workflow.
Education
High School Diploma -
Northampton County High School East
Conway, NC06-1989
Skills
- Customer account management
- Complaint resolution
- Training and mentoring
- Time management
- Process improvement
- Customer relationship management
- Operational supervision
- Effective communication
- Customer service management
- Safety protocol enforcement
Timeline
Assistant Manager
Burger King
12.2011 - 06.2023
Supervisor
West
03.2009 - 08.2017
Customer Service Representative
Alorica
09.2006 - 08.2009
Deboner
Perdue
08.1989 - 09.1995
High School Diploma -
Northampton County High School East