Tannalyn Walker
Greensboro
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgement, decisive communication, and focused solutions. Expert at finding win-win solutions.
Overview
19
19
years of professional experience
Work History
Loan Servicing Specialist
Truist Bank
09.2022 - 02.2025
- Responded quickly to customer complaints and escalated issues when necessary.
- Resolved customer inquiries regarding payment plans, interest rates, account balances.
- Processed loan payments and maintained accurate records of all transactions.
Customer Service Representative
UnitedHealth Group
08.2021 - 09.2022
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided clear explanations of benefits to clients, fostering understanding and satisfaction.
- Utilized effective questioning and active listening to identify specific questions or issues, while accurately recording necessary information in computer systems.
Internet & Voice Technical Support
Spectrum
06.2019 - 11.2020
- Consistently protected confidential customer information by adhering to established security protocols
- Diagnosed and resolved technical hardware and software issues.
- Assisted customers in setting up internet connections, configuring routers, and connecting devices to networks.
Customer Service Agent
iQor
03.2019 - 04.2019
- Exhibited excellent problem-solving abilities by providing outstanding customer service, addressing research needs, and resolving issues promptly.
- Ensured the integrity of account information and maintained its confidentiality through thorough verification process.
- Provided customer support to address inquiries about products and services via phone, email, and chat.
Customer Care Representative
Alorica
10.2017 - 02.2018
- Resolved customer grievances consistently, collaborating with team members to achieve creative solutions
- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Receptionist
P.I.A.D.A
09.2015 - 01.2017
- Handled incoming calls, providing assistance and routing messages to staff
- Greeted and directed individuals upon their arrival, offering assistance in finding their desired destinations.
- Implemented and upheld an organized filing system for sensitive client data, following established company guidelines.
Front Desk Receptionist
Busy Bee Realty
11.2006 - 12.2013
- Cultivated a welcoming ambiance that appealed to potential clients and occupants
- Managed payment collection and generated up-to-date account records.
- Performed various administrative tasks including filing documents and photocopying/scanning materials.
Administrative Assistant
Katie Behrens & Associates
11.2005 - 02.2012
- Distributed invoices, updated accounts, and entered new information into CRM system.
- Coordinated and booked restaurant, club, and venue reservations for client meetings.
- Maintained current contact lists by promptly updating changes in employee status and contact information.
Education
GED -
York College
02.2002
Skills
- Time management proficiency
- Effective Communication
- Customer Communication
- Adaptability
- Teamwork and collaboration
- Problem-solving aptitude
- Organizational Skills
- Attention to Detail
Timeline
Loan Servicing Specialist
Truist Bank
09.2022 - 02.2025
Customer Service Representative
UnitedHealth Group
08.2021 - 09.2022
Internet & Voice Technical Support
Spectrum
06.2019 - 11.2020
Customer Service Agent
iQor
03.2019 - 04.2019
Customer Care Representative
Alorica
10.2017 - 02.2018
Receptionist
P.I.A.D.A
09.2015 - 01.2017
Front Desk Receptionist
Busy Bee Realty
11.2006 - 12.2013
Administrative Assistant
Katie Behrens & Associates
11.2005 - 02.2012
GED -
York College
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