Tanja L. Lee
Burgaw
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Experienced customer service professional bringing 14 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about shipping regulations and standards.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Logistics Coordinator
Schrafts 2.0 Pharmacy
11.2023 - Current
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Improved order accuracy through meticulous data entry and verification processes.
- Coordinated emergency logistics responses, ensuring rapid delivery of critical supplies during unexpected events.
- Providing expert customer service while expressing empathy and compassion for each and every patient.
Front Office Manager /Administrative Bookkeeper
Ace Wrecker Service
01.2017 - 09.2021
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Controlled finances to lower costs and keep business operating within budget.
- Coordinated the logistics of tows, deliveries,and storage.
Stylist Manager
P.Lee's Barber & Beauty
08.2010 - 09.2021
- Conducted numerous personal sessions to address client hair and skin issues, suggesting suitable salon services and treatments.
- Recommended service and product enhancements to improve overall customer satisfaction and boost sales potential.
- Maintained adequate stock of inventory by conducting frequent inventory counts and ordering and receiving salon retail products.
- Boosted professional hair care product sales 85% through upselling, visual merchandising and retail display optimization.
Office Manager
Cape Fear Drilling Services
10.2015 - 12.2016
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established team priorities, maintained schedules and monitored performance.
Owner and President
DBR Trucking, Inc.
03.2005 - 10.2010
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed all paperwork, accounts payable and receivable, and Payroll.
- Carried out all logistics for trucking routes.
Lab Tech /Certified Phlebotomist
New Hanover Regional Medical Center
04.2003 - 03.2005
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Business Owner/President/Freight Broker
Chardiq's Brokerage
02.1999 - 03.2005
- Prepared bank deposits and handled business transaction reports.
- Consulted with clients to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new clients and increase profit margins.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Performed logistics using GPS, GIS and various load boards coordinating the transport of freight.
Education
Associate of Arts - Early Childhood Education
James Sprunt Community College
Kenansville, NC05.1998
Computer Engineering Technology
ECPI University
Virginia Beach, VA12.1992
High School Diploma -
Wallace-Rose Hill High School
Teachey, NC06.1991
Skills
- Skilled Collaborator
- Financial Management
- Effective Cross function communicator
- Business Administration
- Employment Law
- Manage Contracts
- Customer Service
- Control of Expenses
- Customer Relations
- Policy and Procedure Modification
- Information Confidentiality
- Administering Payroll
- Logistics Professional
Certification
- Licensed Cosmetologist
- Certified Phlebotomist
- Certified Notary Public
Education
Teachey, NC,Virginia Beach, VA,Kenansville, NC
Contact
Burgaw, NC 28425
Languages
English
Full Professional
Timeline
Logistics Coordinator
Schrafts 2.0 Pharmacy
11.2023 - Current
Front Office Manager /Administrative Bookkeeper
Ace Wrecker Service
01.2017 - 09.2021
Office Manager
Cape Fear Drilling Services
10.2015 - 12.2016
Stylist Manager
P.Lee's Barber & Beauty
08.2010 - 09.2021
Owner and President
DBR Trucking, Inc.
03.2005 - 10.2010
Lab Tech /Certified Phlebotomist
New Hanover Regional Medical Center
04.2003 - 03.2005
Business Owner/President/Freight Broker
Chardiq's Brokerage
02.1999 - 03.2005
Computer Engineering Technology
ECPI University
High School Diploma -
Wallace-Rose Hill High School
- Licensed Cosmetologist
- Certified Phlebotomist
- Certified Notary Public
Associate of Arts - Early Childhood Education
James Sprunt Community College
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