Taniya Gurley
Winston-Salem
Summary
Healthcare professional known for high standards and impactful results. Background includes managing patient interactions, resolving complex inquiries, and enhancing overall patient satisfaction. Proven team collaborator with flexible approach to changing needs and commitment to achieving objectives. Skilled in communication, problem-solving, and adaptability.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
1
1
Certification
Work History
MRI Technician Assistant
Cone Health System
03.2023 - Current
- Enhanced patient comfort by providing clear instructions and answering questions regarding MRI procedures.
- Maintained a clean work environment by routinely sanitizing exam rooms and equipment in accordance with established protocols.
- Ensured prompt delivery of diagnostic reports to referring physicians, facilitating timely treatment plans for patients.
- Educated patients on procedure, answering questions, and alleviating concerns.
- Interpreted MRI scans and provided detailed reports to radiologists and other physicians.
Patient Service Representative
Wake Forest Baptist Health
09.2022 - 03.2023
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Assisted patients in filling out check-in and payment paperwork.
- Greeted and assisted patients with check-in procedures.
- Balanced deposits and credit card payments each day.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
Medical Courier
Duke Raleigh Hospital
02.2020 - 08.2022
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Assisted in training new couriers, sharing best practices for safe and efficient deliveries.
- Followed safety procedures and regulations to protect packages and vehicles.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
Patient Transporter
Duke Raleigh Hospital
02.2020 - 08.2022
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
Education
Bachelor of Science - Criminal Justice
North Carolina A&T State University
Greensboro, NC03-2028
High School Diploma -
Penn Foster Career School
Scranton, PA11-2017
Skills
- Body positioning and placement
- Healthcare regulations
- Radiology procedures
- PACS software proficiency
- Multitasking
- Patient Care
- Critical Thinking
- Patient Education
- Safety Procedures
- Scheduling
- Documentation
- Research
- Patient check-in
Certification
- Home Health Aide (HHA) Certification
- Basic Life Support Certification (BLS)
- Certified Alcohol Server
- Certified Phlebotomy Technician (CPT) - National Healthcare Association (NHA).
Timeline
MRI Technician Assistant
Cone Health System
03.2023 - Current
Patient Service Representative
Wake Forest Baptist Health
09.2022 - 03.2023
Medical Courier
Duke Raleigh Hospital
02.2020 - 08.2022
Patient Transporter
Duke Raleigh Hospital
02.2020 - 08.2022
- Home Health Aide (HHA) Certification
- Basic Life Support Certification (BLS)
- Certified Alcohol Server
- Certified Phlebotomy Technician (CPT) - National Healthcare Association (NHA).
Bachelor of Science - Criminal Justice
North Carolina A&T State University
High School Diploma -
Penn Foster Career School
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