Summary
Overview
Work History
Education
Skills
Timeline
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TANITA SMITH

Charlotte

Summary

Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.

Overview

18
18
years of professional experience

Work History

Patient Access Representative

Conifer Health
03.2023 - Current
  • Assisted patients with registration processes and insurance verification.
  • Coordinated appointment scheduling to enhance patient flow efficiency.
  • Maintained accurate patient records in electronic health systems.
  • Provided information on services and procedures to patients and families.
  • Collaborated with healthcare providers to ensure seamless patient access.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Adapted quickly to changes in procedures and software systems for improved service delivery.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.

Customer Service Representative Manager

Bojangles' Famous Chicken 'n Biscuits
11.2007 - 03.2025
  • Led customer service team in resolving complex inquiries, ensuring high satisfaction rates.
  • Developed training programs to enhance staff performance and product knowledge.
  • Implemented process improvements that reduced response times and increased efficiency.
  • Monitored team performance metrics, providing feedback to drive continuous improvement.
  • Established best practices for handling escalated issues, improving resolution outcomes.
  • Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Coordinated employee schedules, ensuring adequate coverage during peak hours while minimizing overtime expenses.

Direct Support Professional

Covenant Case Management
08.2020 - 11.2023
  • Fostered positive relationships with clients to enhance social skills and emotional well-being.
  • Assisted clients with daily living activities, promoting independence and self-sufficiency.
  • Implemented individualized support plans tailored to client needs and preferences.
  • Monitored client behavior and reported changes to ensure safety and well-being.
  • Developed recreational activities that encouraged social interaction among clients.
  • Advocated for client rights, ensuring access to necessary resources and services.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Education

Associate of Applied Science - Medical Assistance

ECPI University
Charlotte, NC
06-2014

High School Diploma -

Central Piedmont Community College
Charlotte, NC
05-2010

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Patient check-in
  • Medical terminology
  • Healthcare systems navigation

Timeline

Patient Access Representative

Conifer Health
03.2023 - Current

Direct Support Professional

Covenant Case Management
08.2020 - 11.2023

Customer Service Representative Manager

Bojangles' Famous Chicken 'n Biscuits
11.2007 - 03.2025

Associate of Applied Science - Medical Assistance

ECPI University

High School Diploma -

Central Piedmont Community College

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TANITA SMITH