Tanisha Dunn
Middlesex
Summary
Highly motivated professional seeking to apply my combined experience in the pharmaceutical and customer service industries to contribute to clinical research or healthcare, driving innovation and improving patient- focused solutions.
Overview
10
10
years of professional experience
Work History
Clinical Trial Coordinator
PPD
12.2021 - 06.2024
- Assisted in the preparation of regulatory submissions, ensuring completeness and accuracy of all required documentation
- Increased patient retention rates by implementing proactive monitoring strategies and addressing potential barriers to participation
- Three years in therapeutic areas for; Immunology, Infectious Disease and Gastroenterology
- Participated in cross-functional team meetings to provide updates on trial progress and discuss potential areas for improvement or optimization
- Maintained compliance with study protocols, ensuring accurate documentation of all study-related activities
- Ensured timely reporting of adverse events, maintaining patient safety throughout the course of the trial
- Oversight of project plans, project trackers, and regulatory intelligence tools in relation to assigned responsibilities, ensuring that Regulatory Leadership remains informed of all updates
- Establish, organize and maintain clinical study documentation (e.g
- Main Study Files, CRFs, etc.) including preparation for internal/external audits, final reconciliation and archival
- Performed quality control checks and maintains archives for the Trial Master File
- Accountable for ensuring the timely and high-quality delivery of site activation readiness within the designated country/sites, while anticipating and addressing potential risks
Patient Support Case Manager
TrialCard
10.2020 - 12.2021
- Provides Customer Service with great phone etiquette to consumers, pharmacies, physicians, and business partners
- Serves as a patient advocate to ensure proper communication between patients and health care providers to reach patient health care goals
- Manage outbound communication with pharmacies to facilitate prescription fulfillment, address issues and ensure patients receive necessary medications promptly
- Provides counsel on complex coverage and reimbursement issues to patients and healthcare providers, and works on patients' behalf to identify and assess reimbursement coverage options
- Conduct benefit investigation by verifying patients coverage to support accurate claims processing
- Provide timely resolutions to stakeholder inquiries, ensuring seamless communication and service
- Coordinate with internal departments to resolve escalations, address conflicts and clarify program-specific issues.
Patient Experience Specialist
TrialCard
03.2014 - 09.2020
- Serves as an advocate to patients and healthcare professionals regarding insurance coverage, medical billing, reimbursement process, and general access for complex pharmaceuticals
- Deliver patients insurance policy benefits to patients and providers office
- Help assist patients with high copays and deductible with copay savings cards to cover cost of medication
- Speak with provider's office to inform of Prior Authorizations needed and monitor status of determination
- Submit pharmacy triages to specialty pharmacy liaison for patient's medication
- Provides Customer Service with great phone etiquette to consumers, pharmacies, physicians, and business partners
- Serves as a patient advocate to ensure proper communication between patients and health care providers to reach patient health care goals
- Escalate specific conflicts and questions following proper program escalation procedures
- Conducting outbound calls to pharmacies on patients behalf to ensure patients receive medication
- Responsible for triaging prescriptions directly to specialty pharmacies on patient's behalf
- Assist with training new hire training using the Quickpath System
- Provides counsel on complex coverage and reimbursement issues to patients and healthcare providers, and works on patients' behalf to identify and assess reimbursement coverage options
- Assists with insurance benefit investigations, and triages cases according to program standard operating procedures
- Coordinates financial options for those with financial need
- Establishes relationships, develops trust, and maintains rapport with patients and healthcare providers
- Communicate and coordinate with inter-departmental stakeholders to resolve program specific escalations, conflicts and/or questions
- Helps customers with their high copayments and deductibles to bring down cost of medication to a more affordable price
- Developed and created SOP's for specific business rules for PEC to provide training for assigned programs
- Provides training and education on Remicade/Aria/Stelara queues through peer coaching
- Actively participate in training delivery and evaluation, gathering insights and feedback to continue improving training materials for max learning outcomes
- Assists the supervisor in providing feedback to peers in areas of need and opportunity for the agents
- Provides second level support to other agents as 'Lead Tier 2' along with fielding requests to speak with a supervisor
Education
East Wake High School
Wendell, NC06-2006
Skills
- Excel, Powerpoint
- Salesforce
- CTMS, EDC, eTMF, ICF
- Excellent Communicator
- Customer Service Experience
- Strong Attention to Detail
- Task Oriented
- Problem Solving
- Therapeutic Area: Immunology, Infectious Disease and Gastroenterology
Timeline
Clinical Trial Coordinator
PPD
12.2021 - 06.2024
Patient Support Case Manager
TrialCard
10.2020 - 12.2021
Patient Experience Specialist
TrialCard
03.2014 - 09.2020
East Wake High School
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