Tanis Thomas
Albemarle
Overview
41
41
years of professional experience
Work History
Customer Service and Purchasing Manager
ATEX Technologies Inc
Pinebluff
07.1998 - Current
- Managed customer inquiries and resolved issues efficiently and professionally.
- Trained new team members on customer service best practices and company policies.
- Developed and maintained positive relationships with customers to enhance satisfaction.
- Coordinated with other departments to address customer needs effectively.
- Monitored team performance to ensure adherence to company standards and procedures.
- Assisted in creating training materials for staff development and onboarding processes.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Created reports for management review.
- Managed supplier relationships to ensure timely delivery of materials.
- Collaborated with cross-functional teams to align on procurement needs.
- Implemented purchasing systems for improved order tracking and reporting.
- Trained staff on procurement processes and best practices for efficiency.
- Reviewed purchase orders and ensured accuracy of information, such as pricing, payment terms and delivery dates.
- Monitored inventory levels to ensure adequate stock for production requirements.
- Maintained accurate records of purchases including invoices, price lists, product codes and descriptions.
- Prepared periodic reports on purchasing activities
- Managed vendor accounts payable issues by providing accurate documentation when required.
- Utilized ERP systems for efficient management of purchasing processes.
- Reviewed supply levels and aging inventory to forecast purchasing needs.
Production Planning Manager
Jahmpasa, USA
Vass
07.1996 - 07.1998
- Responsible for coordinating the flow of orders from receipt to completion
- Developed Master Schedules to establish sequence and lead times of each operation to meet shipping requirements of customer orders and forecast
- Analyze production specifications and plant capacity data and perform calculations to determine manufacturing processes, tools, and human resource requirements.
- Plan and schedule workflow for each department and operation according to previously established manufacturing sequence and lead times
- Expedite operations that delay or alter schedules
- Meet with customers and sales to discuss new products and available capacity
- Coordinate the purchase of fabrics with vendors to meet customer and production needs
- Monitor fabric and supply delivery and release on a timely basis
- Assist accounting in creating raw material budgets
Production Planning Manager
Whisper Knits
Vass
01.1985 - 07.1996
- Job duties identical to those listed above for Jahmpasa
- Also held the following positions and performed the following duties:
- Production Planning Coordinator - coordinated the flow of work within and between departments of manufacturing.
- Customer Service Manager - Supervised Customer Service representative and met with customers and sales staff to review order status.
- Customer Service Representative - created and maintained customized status reports for customers and sales staff.
- Inventory Control Clerk - Maintained inventory status reports from raw materials to finished product.
- Payroll Clerk - Calculated daily piece rate earnings for two hundred plus employees. Produced weekly payroll and created general ledger reports for accounting.
- Insurance and Benefit Clerk
Education
High School Diploma -
Union Pines High School
Cameron, NC06-1980
Some College (No Degree) -
Sandhills Community College
Pinehurst, NCSome College (No Degree) -
Central Carolina Community College
Sanford, NCTimeline
Customer Service and Purchasing Manager
ATEX Technologies Inc
07.1998 - Current
Production Planning Manager
Jahmpasa, USA
07.1996 - 07.1998
Production Planning Manager
Whisper Knits
01.1985 - 07.1996
High School Diploma -
Union Pines High School
Some College (No Degree) -
Sandhills Community College
Some College (No Degree) -
Central Carolina Community College