Taniqua Holley

• Delivered exceptional guest experiences through personalized service and seamless check-in/check-out processes.
• Supervised housekeeping operations, coordinating with engineering and front desk teams to ensure guestroom maintenance and timely room availability.
• Managed inventory of cleaning supplies and uniforms, utilizing forecasting skills gained through Business Studies to maintain adequate stock levels.
• Led a team of housekeepers, using leadership and management training from Business Studies to ensure compliance with hotel standards, enhancing guest satisfaction and operational efficiency.
• Promoted to Executive Housekeeper within four months due to strong organizational skills and the ability to implement process improvements.

• Assisted in store management by overseeing staff scheduling, inventory audits, and daily operations, applying knowledge to improve workflows and profitability
• Developed and implemented training programs for new hires, fostering a productive environment through leadership techniques.
• Collaborated with store management to achieve sales goals by applying data analysis and strategic planning skills.
• Conducted inventory audits and reconciled discrepancies, utilizing analytical techniques to maintain stock accuracy and reduce losses.
• Assisted in developing marketing strategies and promotional activities to drive sales and meet business objectives.

• Resolved customer inquiries and technical issues through phone and chat support, utilizing problem-solving and communication techniques.
• Tracked and processed customer calls using ticketing systems, ensuring detailed recordkeeping and analysis of performance metrics.
• Improved customer service operations by analyzing patterns in service requests, to enhance service strategies and customer satisfaction.

• Reviewed and processed insurance claims, paying attention to detail and organizational skills to ensure accuracy and compliance.
• Provided exceptional customer service by offering assistance with claims and policy questions, using communication strategies to address customer needs.
• Utilized business-related computer skills to manage detailed records and handle large volumes of data efficiently.