Tanicka Williams
Durham
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Senior Teller
First Horizon Bank
04.2022 - Current
- Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
- Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
- Boosted branch sales performance with proactive cross-selling of bank products and services to meet individual customer needs.
Retail Relationship Banker
Woodforest National Bank
03.2020 - 04.2022
- Boosted customer satisfaction by providing exceptional service and addressing client needs promptly.
- Implemented process improvements that led to increased operational efficiencies and cost savings for the branch network.
- Facilitated informative workshops on various banking topics, empowering customers with valuable financial knowledge.
- Streamlined account opening procedures, resulting in improved efficiency and reduced wait times for customers.
Assistant Store Manager
It's Fashion Metro
10.2018 - 08.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Barista Trainer
Starbucks Aramark
04.2013 - 05.2018
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
Deli Associate
Target
06.2010 - 04.2014
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Guest Advocate
Target
02.2004 - 04.2010
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
Education
Bachelor of Science -
North Carolina Central University
Durham, NC12-2025
Associate of Arts - General Studies
Durham Technical Community College
Durham, NC05-2020
Skills
- Strong work ethic
- Credit analysis
- Customer experience
- Leadership experience
Timeline
Senior Teller
First Horizon Bank
04.2022 - Current
Retail Relationship Banker
Woodforest National Bank
03.2020 - 04.2022
Assistant Store Manager
It's Fashion Metro
10.2018 - 08.2020
Barista Trainer
Starbucks Aramark
04.2013 - 05.2018
Deli Associate
Target
06.2010 - 04.2014
Guest Advocate
Target
02.2004 - 04.2010
Bachelor of Science -
North Carolina Central University
Associate of Arts - General Studies
Durham Technical Community College
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