Tania Amador Hernandez
Chapel Hill
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
3
3
years of professional experience
Work History
Starbucks Shift Supervisor
Christopher Louderback
Chapel Hill
01.2025 - Current
- Supervised daily operations to ensure efficient workflow and staff performance.
- Trained new employees on safety protocols and operational procedures.
- Coordinated shift schedules to optimize staff coverage and resource allocation.
- Monitored inventory levels and assisted in stock management processes.
- Implemented quality control measures to maintain service standards.
- Resolved customer inquiries and complaints with professionalism and care.
- Collaborated with management to improve operational efficiency and team dynamics.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose during the shift in a proactive manner.
McDonald’s Manager
Aneli Alvarez
Chapel Hill
05.2023 - 11.2025
- Led training sessions to enhance staff performance and productivity.
- Developed process improvements to streamline daily workflow procedures.
- Implemented quality control measures to uphold company standards.
- Collaborated with team members to ensure timely service during peak hours.
- Followed recipes accurately to deliver consistent food quality and presentation.
- Trained new staff on proper food handling and service protocols.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Greeted customers upon arrival in the dining area.
Education
Northwood Highschool
Pittsboro, NCSkills
- Staff supervision
- Inventory management
- Cash handling
- Quality control
- Customer relationship management
- Time management
- Effective communication
- Team collaboration
- Conflict resolution
- Problem solving
- Inventory control and record keeping
- Employee training
- Staff motivation
- Training and development
- Safety awareness
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
French
Limited
Timeline
Starbucks Shift Supervisor
Christopher Louderback
01.2025 - Current
McDonald’s Manager
Aneli Alvarez
05.2023 - 11.2025
Northwood Highschool