Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tangelia Thomas

Charlotte

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Proactive professional with experience executing quality care in high-pressure situations. Deep knowledge of emergency medicine with outstanding team communication skills. Proudly demonstrated commitment, compassion, and reasoned thinking while performing tasks rapidly to enhance patient outcomes.

Attentive and compassionate professional with calm and organized approach to emergency response needs. Facilitates field triage and critical interventions to address severe injury and illness. Established care plan and carries out in-field care to stabilize patients for transport.

Patient-focused professional with experience delivering superior emergency services to patients. Poised professional with history remaining calm under pressure. Bls, cpr certified.

Reliable professional in emergency medical services, recognized for high productivity and efficiency in task completion. Skilled in patient assessment, emergency response procedures, and critical care transport. Excel in communication, problem-solving, and teamwork, ensuring optimal patient care and coordination with healthcare professionals.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Manager

Party City
Charlotte
01.2022 - 12.2023
  • Managed daily customer inquiries and resolved issues effectively.
  • Trained new staff on customer service protocols and systems.
  • Oversaw inventory management to ensure product availability for customers.

  • Collaborated with team members to enhance customer satisfaction initiatives.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Implemented feedback collection methods to improve service quality and responsiveness.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

Education

Excel Highschool
Minneapolis, MN

Skills

  • Customer service
  • Team building
  • Employee training
  • Inventory management
  • Conflict resolution
  • Process improvement
  • Performance monitoring
  • Effective communication
  • Problem solving
  • Strategic planning
  • Escalation handling
  • Training and coaching
  • Relationship building
  • Problem-solving
  • Quality assurance
  • Staff education and training
  • Persuasive
  • Positive and constructive feedback
  • Technical support
  • Handling escalations
  • Focused on customer satisfaction
  • Deadline oriented
  • Skilled multi-tasker
  • Issue resolution
  • Training and mentoring
  • Effective workflow management
  • Team collaboration
  • Client relationship management
  • Data analysis
  • Attention to detail
  • Time management
  • Adaptability
  • Continuing education
  • Stress management
  • Calm under pressure
  • Medical terminology
  • Patient care
  • Oxygen administration
  • Patient transport
  • Safe driving
  • Empathy and compassion
  • Respiratory assessment
  • Environmental emergencies
  • Critical decision-making skills
  • Resuscitation
  • Bleeding control
  • Patient management
  • Medication administration
  • Compassion and empathy
  • Pre-hospital care
  • Critical incident stress management
  • Behavioral emergencies
  • Pediatric care

Certification

  • Bls & CPR certified

Timeline

Customer Service Manager

Party City
01.2022 - 12.2023

Excel Highschool
Tangelia Thomas