Taneisha Green
Charlotte
Overview
10
10
years of professional experience
Work History
Analyst
Cardinal Health
Charlotte, NC
10.2022 - Current
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Streamlined data processing for faster results by implementing advanced analytics tools.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Developed custom algorithms to optimize data mining, increasing the effectiveness of analytical insights.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
- Identified trends and patterns in large datasets, leading to actionable insights for business growth.
Insurance Verification Specialist
IBM
Charlotte, NC
07.2022 - 09.2022
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
- Reduced errors in billing by accurately maintaining patient records with updated insurance information.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Streamlined workflow for medical providers by obtaining necessary referrals and authorizations for services.
- Expedited patient registration process by efficiently validating eligibility for various insurance plans.
Bank Teller
Wells Fargo
Charlotte, NC
01.2022 - 07.2022
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
Loan Officer
InterFirst Mortgage
Charlotte, NC
10.2021 - 01.2022
- Improved loan processing efficiency by streamlining application procedures and documentation requirements.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Managed a diverse portfolio of loans while maintaining strong relationships with borrowers and referral partners.
- Conducted thorough credit analysis to minimize risk exposure for the financial institution.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Maintained an extensive knowledge of current market trends and industry changes to provide accurate advice to clients.
Data Analyst
CommScope
Greensboro, NC
05.2021 - 10.2021
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Streamlined data processing for faster results by implementing advanced analytics tools.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Developed custom algorithms to optimize data mining, increasing the effectiveness of analytical insights.
- Optimized company resources allocation with detailed forecasting models based on historical data analysis.
Provider Services Representative
United Healthcare
Greensboro, NC
10.2020 - 05.2021
- Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
- Streamlined operations by managing a high volume of incoming calls for medical providers seeking information or assistance.
- Improved communication between providers and insurance companies, leading to better understanding of policy coverage and claim status.
- Assisted in the training of new Provider Services Representatives, ensuring consistent quality service delivery.
- Maintained up-to-date knowledge on company products, services, and industry trends to provide accurate information to providers.
- Supported network development efforts through proactive outreach to potential providers and initiation of contracting processes.
Customer Care Representative
FFF Enterprises
Kernersville, NC
12.2019 - 10.2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Managed high call volume with exceptional professionalism and efficiency.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Utilized CRM systems to accurately track customer interactions and update account information.
Customer Service Representative
Levolor
High Point, NC
10.2013 - 12.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Timeline
Analyst
Cardinal Health
10.2022 - Current
Insurance Verification Specialist
IBM
07.2022 - 09.2022
Bank Teller
Wells Fargo
01.2022 - 07.2022
Loan Officer
InterFirst Mortgage
10.2021 - 01.2022
Data Analyst
CommScope
05.2021 - 10.2021
Provider Services Representative
United Healthcare
10.2020 - 05.2021
Customer Care Representative
FFF Enterprises
12.2019 - 10.2020
Customer Service Representative
Levolor
10.2013 - 12.2019