Tanaya Chavis
Raleigh
Summary
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist - Internship
Armstrong Center For Hope
Durham
04.2025 - 04.2026
- Answer all inbound and outbound calls.
- Scheduling appointments and confirming with clients.
- Giving helpful information without providing medical advice.
- Checked patients in and out, ensuring accurate record-keeping and a smooth check-in process.
- Being able to maintain and update patient records.
- Scanned, filed, and organized documentation to maintain efficient office operations.
Call Center Representative
Infinity Marketing
Raleigh
07.2024 - 03.2025
- Responded promptly to inbound and outbound calls to enhance customer service experience.
- Resolved customer complaints with calmness and professionalism, ensuring customer satisfaction.
- Entered customer information, updated account details, logged call notes and outcomes to ensure accurate records.
Education
Highschool Diploma -
Broughton Highschool
Raleigh, North Carolina05-2024
Some College (No Degree) - Administrative Assisting
Wake Technical Community College
Raleigh, NCSkills
- Appointment scheduling
- Customer Interaction
- Record Management
- Microsoft Excel
- Office Software
- CRM Software
- Attention to detail
- Time management
- Problem Solving
- Conflict resolution
- Personal accountability
- Communication
Timeline
Front Desk Receptionist - Internship
Armstrong Center For Hope
04.2025 - 04.2026
Call Center Representative
Infinity Marketing
07.2024 - 03.2025
Highschool Diploma -
Broughton Highschool
Some College (No Degree) - Administrative Assisting
Wake Technical Community College