Tamura Alston
Charlotte
Summary
Motivated Internship Student working toward Social Work degree. Hardworking and resourceful individual commended for first-rate collaboration, organizational, and time management abilities. Committed to developing a career path and expanding work experience.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Wells Fargo
07.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Volunteer
Grace Cathedral Church
03.2013 - 09.2017
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Coordinated food drives for improved local food bank stock levels.
- Fostered sense of community, organizing neighborhood gatherings.
Education
Bachelor of Science - Social Work
Walden University
Minneapolis, MN02-2026
Skills
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Customer relations
- Complaint handling
- Fast learner
- Clerical support
- Note-taking
- Adaptability and flexibility
- Verbal and written communication
- Digital and physical research
- Teamwork and collaboration
- Multitasking and organization
- Interpersonal and social skills
- Attention to detail
Timeline
Customer Service Representative
Wells Fargo
07.2018 - Current
Volunteer
Grace Cathedral Church
03.2013 - 09.2017
Bachelor of Science - Social Work
Walden University
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