Tamryn Varnum
Charlotte
Summary
Dynamic professional with extensive experience at Dominos Pizza Inc., excelling in customer service and recruitment. Proven track record in conflict resolution and team leadership, enhancing customer satisfaction and streamlining hiring processes. Skilled in data entry accuracy and effective communication, fostering strong relationships and driving operational success.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Dominos Pizza Inc.
12.2021 - 07.2024
- Provided assistance in resolving customer inquiries and issues efficiently.
- Learned to navigate customer service software and tools effectively.
- Supported team in maintaining high levels of customer satisfaction.
- Adapted to various communication methods to meet customer needs.
- Engaged with customers via phone, email, and chat, ensuring clear communication.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Job Recruiter
Dominos Pizza Inc.
04.2021 - 11.2022
- Sourced candidates through job boards and social media platforms to build talent pipeline.
- Conducted initial phone screenings to assess candidate qualifications and fit for roles.
- Coordinated interview schedules between candidates and hiring managers to streamline recruitment process.
- Maintained applicant tracking system, ensuring accurate data entry and compliance with hiring policies.
- Developed job descriptions and postings that aligned with company branding and role requirements.
- Facilitated onboarding process for new hires, providing necessary training materials and support resources.
- Utilized advanced recruiting tools, including applicant tracking systems and social media platforms, to streamline the hiring process.
Shift Lead
Dominos's Pizza
08.2017 - 07.2021
- Supervised team during peak hours to ensure efficient service and product quality.
- Trained new staff on operational procedures and customer service standards.
- Monitored inventory levels and coordinated stock replenishment with suppliers.
- Implemented training programs that improved team performance and reduced errors.
- Resolved customer complaints promptly to enhance satisfaction and retention.
- Ensured compliance with food safety regulations and health standards consistently.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
High School Diploma -
South Mecklenburg High School
Charlotte NcSkills
- Customer relationship management
- Conflict resolution
- Effective communication
- Data entry accuracy
- Problem resolution
- Team leadership
- Recruitment strategies
- Training and development
- Performance monitoring
- Customer feedback analysis
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Payment processing
- Paperwork processing
- Appointment scheduling
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Dominos Pizza Inc.
12.2021 - 07.2024
Job Recruiter
Dominos Pizza Inc.
04.2021 - 11.2022
Shift Lead
Dominos's Pizza
08.2017 - 07.2021
High School Diploma -
South Mecklenburg High School