Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tamondriana Hillman

Charlotte

Summary

Healthcare and Pharmacy Support Professional with years of experience in specialty pharmacy, patient services, and healthcare operations. Skilled in prescription processing, patient profile maintenance, insurance verification, prior authorizations, and documentation under pharmacist and provider direction. Detail-oriented, team-focused, and experienced in high-volume, compliance-driven healthcare environments, including hospital-aligned pharmacy workflows.

Highly skilled Agent with a background in managing complex transactions, negotiations and client relationships. Possess strong negotiation skills, ability to handle high-pressure environments and maintain confidentiality. Demonstrated success in building trustful relationships with clients, improving sales performance and ensuring customer satisfaction. Have contributed significantly to previous work environment through strategic planning and efficient problem-solving abilities.

Overview

11
11
years of professional experience
1
1
Certification

Work History

MapChat Agent – Physician Service Center Support

VXI Staffing Solutions
12.2024 - Current
  • Receive, review, and process prescription and refill requests, ensuring all patient and medication information is complete and accurate.
  • Support pharmacists, physicians, and medical office staff with specialty medication fulfillment and prescription status inquiries.
  • Manage 50–80+ chat interactions per shift, answering questions and routing clinical inquiries appropriately to pharmacists.
  • Track medication orders, investigate delays, and document outcomes to support timely patient care.
  • Establish and maintain patient medication profiles, including prior authorizations and prescription history.
  • Prepare daily chat transcript summaries to ensure accurate documentation, compliance, and quality assurance.
  • Accredo Specialty Pharmacy

Customer Service Representative (Remote – Healthcare)

RemX Staffing Solutions
09.2023 - 06.2024
  • Assisted patients, prescribers, and pharmacies with insurance verification, medication coverage, and prior authorizations.
  • Entered and updated patient and prescription data accurately in healthcare systems while maintaining HIPAA compliance.
  • Supported patient enrollment in copay assistance and patient assistance programs to improve medication access.

Fraud Agent (Remote)

TTEC
10.2022 - 04.2023
  • Reviewed account records and documentation to identify discrepancies and potential fraud.
  • Maintained accurate records while following strict compliance, security, and documentation standards.

Technical Support Representative

Dish Network
Denver
09.2021 - 02.2022
  • Provided remote troubleshooting for hardware, software, and system connectivity issues.
  • Documented service actions using computerized systems with a strong focus on accuracy and efficiency.

Customer Service Associate

Walmart
01.2015 - 01.2022
  • Delivered consistent customer service in fast-paced retail and logistics environments.
  • Assisted with inventory handling, stock counts, labeling, and maintaining organized work areas.
  • FedEx | Friendly Express | Amazon

Education

GED -

Central Piedmont Community College
Charlotte, NC

Skills

  • Prescription processing
  • Patient profile maintenance
  • Medication labeling
  • Recordkeeping
  • Insurance verification
  • Prior authorizations
  • Inventory tracking
  • Data entry
  • HIPAA compliance
  • Regulatory compliance

Certification

Pharmacy Technician Certification (PTCB), In Progress

Timeline

MapChat Agent – Physician Service Center Support

VXI Staffing Solutions
12.2024 - Current

Customer Service Representative (Remote – Healthcare)

RemX Staffing Solutions
09.2023 - 06.2024

Fraud Agent (Remote)

TTEC
10.2022 - 04.2023

Technical Support Representative

Dish Network
09.2021 - 02.2022

Customer Service Associate

Walmart
01.2015 - 01.2022

GED -

Central Piedmont Community College
Tamondriana Hillman