Tammy McMillan
Wilmington,NC
Summary
Bright, ambitious individual with a strong ability to thrive in fast-paced and friendly environments. Possessing excellent listening skills and a deep understanding of client needs, I consistently deliver exceptional service. Motivated by challenges, I take great joy in meeting the wants and needs of clients. By providing assistance, I not only contribute to their success but also continuously expand my knowledge and skills. Currently seeking a position that will leverage my existing skills, offer opportunities for advancement, and provide valuable experience in this dynamic industry.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Associate
H2Turbo
09.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to Maintainintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- On medical leave, Fiance has Cancer
TLM Designs, Hair and Makeup/TLMDesigns, Hair and Makeup/TDesigns, Hair and Makeup/Designs, Hair and Makeup/Coordinator's Assistant
Self
01.2019 - 01.2021
- Provided administrative support, ensuring efficient operation of office.
- Coordinated meetings and appointments for enhanced scheduling efficiency.
- Improved team productivity by managing office supplies and inventory.
- Contributed to positive work environment by assisting with daily office needs.
- Helped organize events and meetings, ensuring smooth execution.
- Maintained confidentiality of sensitive information, promoting trust.
- Provided excellent customer service by addressing inquiries promptly.
- Assured compliance with company policies, supporting operational standards.
- Greeted guests in with friendliness and professionalism.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Waitress Trainer/ Lead Waitress
Mac’s
01.2018 - 01.2020
- I come from a strong background in customer service and quality care
- I thrive in a fast paced setting where expectations and standards are held high
- Listening and understanding the guests needs and expectations, while putting problem solving skills to use
- Head Trainer and Assistant
- Manager skills, to set forth expectations and uphold everyone to a great standard
- Delivering warm friendly, quality service with a genuine smile
- I can always beat a challenge or a sales goal, while up selling to my guests.
Server/Assistant Manager
Tilted Kilt
01.2014 - 01.2018
- Started out as a server, to Lead Server, and then finished off as an Assistant Manager
- I learned how to adapt and resolve new issues/concerns
- Planning events and customer service are a top priority in a timely fashion
- Here I learned how to run a business while listening to guest’s wants and needs
- I also set out daily sales goals to meet and guest follow up so that every guest I met with would become a repeat customer
- Cleanliness, time management, guest relations, and quality service are just a few skills I carry with me from Tilted kilt.
Education
G.E.D. -
Cape Fear Community College
Wilmington, N.C.01.2013
Associate of Arts - Cosmetology
College Of Wilmington
Wilmington, N.C.01.2019
Skills
- Fast and Efficient
- Multitasking
- Helpful and Reliable
- Willing to learn
- Upselling
- Repeat Clients
- Hospitality and accommodation
- Self motivated
- Positive and professional
- Manage time
- Service oriented
- Answer Phones
- Energetic self-starter
- Book Appointment
- Clean and Courteous
- Listens and takes direction well
- Creative
- Resourceful
- Confident
- Energetic
- Leadership
- Conflict resolution
- Customer service
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Cash handling
- Cash register operation
- Stocking and receiving
- Store opening and closing
- Product sales
- Customer needs assessment
- POS system operation
- Meeting deadlines
- Professional demeanor
- Policy and procedure adherence
Certification
- ServSafe Certification, 01/01/17, 12/31/22, Wilmington, N.C.
- Brazilian Blowout Course, 2019, Wilmington, N.C.
- Wella Color Class, 2019, Wilmington, N.C.
Timeline
Sales Associate
H2Turbo
09.2024 - Current
TLM Designs, Hair and Makeup/TLMDesigns, Hair and Makeup/TDesigns, Hair and Makeup/Designs, Hair and Makeup/Coordinator's Assistant
Self
01.2019 - 01.2021
Waitress Trainer/ Lead Waitress
Mac’s
01.2018 - 01.2020
Server/Assistant Manager
Tilted Kilt
01.2014 - 01.2018
G.E.D. -
Cape Fear Community College
Associate of Arts - Cosmetology
College Of Wilmington
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