Tammy Cummings
Charlotte
Summary
Operations leader experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. I've shown proficiency and demonstrated skill managing and driving multiple projects with minimal supervision.
Overview
18
18
years of professional experience
Work History
Operations Process Assistant
Amazon
11.2021 - Current
- Mentored associates on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted managers in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Enhanced team productivity by conducting regular training sessions on the latest industry best practices.
Learning Ambassador
Amazon
10.2018 - 10.2021
- Proficient in: Stowing, Pick to Buffer, Problem Solve/Dwelling, Loader, Waterspider,
Diverter, Stow Master, Floor Lead, Jam Clear Certified, GTDR Certified - Served as unofficial Learning Trainer on the Sort 0 shift at DLT1 and performed tasks
such as: staffing, tracking labor hours, running the floor, leading a learning team of 4
Ambassadors, ensuring training standards were upheld and met. - Implemented innovative teaching methods, resulting in increased new hire comprehension and retention.
Head Cashier
Murphy Oil USA
07.2009 - 01.2017
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
Office Receptionist
Trust the Process
01.2006 - 06.2010
- Demonstrated strong multitasking skills by handling multiple phone lines while assisting walk-in clients simultaneously.
- Consistently provided exceptional customer service by addressing inquiries professionally and resolving issues efficiently.
- Increased office productivity by maintaining inventory of essential supplies and placing orders when needed.
- Assisted in event planning efforts for company meetings, conferences, and celebrations, ensuring successful outcomes.
- Contributed to a welcoming office environment through consistent upkeep of reception area cleanliness and organization.
Education
BA in Sociology and Social Work -
Fayetteville State University
Fayetteville, NC01.2008
Skills
- Safety Management
- Workflow Management
- Assignment Delegation
- Management Support
- Performance monitoring
- Customer Service
- Time management strength
- Store opening/closing procedures
- Cash Handling
- Telephone skills
- Organization skills
- Data Entry
References
Given upon request
Timeline
Operations Process Assistant
Amazon
11.2021 - Current
Learning Ambassador
Amazon
10.2018 - 10.2021
Head Cashier
Murphy Oil USA
07.2009 - 01.2017
Office Receptionist
Trust the Process
01.2006 - 06.2010
BA in Sociology and Social Work -
Fayetteville State University
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