Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Murray

Warrenton,NC

Summary

Dynamic General Manager with a proven track record at Pawsitive Ventures Camp Bow Wow, enhancing operational efficiency and employee retention through innovative training programs and strategic relationship building. Skilled in operations management and customer service, I fostered a positive team culture, significantly improving client satisfaction and loyalty. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. All while keeping our dogs and pet parents happy.

Overview

7
7
years of professional experience

Work History

General Manager

Pawsitive Ventures WAG Camp Bow Wow
06.2024 - Current
  • Managed daily operations, ensuring compliance with safety and health regulations.
  • Implemented customer feedback systems to refine services and enhance client satisfaction.
  • Cultivated a positive team culture through effective communication and conflict resolution strategies.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with customers to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.

General Manager

Pawsitive Ventures Camp Bow Wow
10.2021 - Current
  • Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
  • Boosted employee retention by developing a fostering positive work environment.
  • Oversaw daily operations, ensuring high standards of care and safety for all campers.
  • Managed staff recruitment, training, and development to foster a positive team environment.
  • Implemented operational improvements that enhanced customer satisfaction and streamlined processes.
  • Maintained compliance with health and safety regulations to uphold facility integrity.
  • Developed marketing strategies that increased brand awareness and service utilization.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Managed daily operations, ensuring compliance with health and safety regulations for pet care services.
  • Oversaw daily operations, ensuring high-quality care for pets and customer satisfaction.
  • Assisted in administering medications and treatments under veterinarian supervision, enhancing animal recovery processes.
  • Maintained cleanliness of kennel facilities, promoting a safe and hygienic environment for animals and staff.
  • Supported training sessions for new kennel assistants, fostering teamwork and operational efficiency.
  • Monitored animal behavior and reported changes to pet parents contributing to timely medical interventions.
  • Implemented improved feeding schedules based on individual animal needs, optimizing nutrition management.
  • Stocked cleaning supplies to maintain proper inventory for daily performance.
  • Assisted with grooming services such as bathing, brushing, nail trimming, and ear cleaning for improved pet hygiene and health.
  • Managed challenging situations with distressed or aggressive animals using patience and appropriate restraint methods.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Maintained facility cleanliness and hygiene, reducing the spread of disease and providing a comfortable environment for animals.
  • Developed strong relationships with clients through open communication and trust-building interactions during drop-off and pick-up times.
  • Ensured safety of all animals through proper handling techniques and adherence to established protocols.
  • Kept cabins, play yards, and grooming areas neat and clean.
  • Completed animal intakes to board animals, labeling all home items and toys properly.
  • Monitored animal behavior for signs of illness or distress, promptly reporting any concern to shift leads and pet parents.
  • Completed daily cleaning public areas using disease control protocol to provide sterile environment.
  • Provided excellent customer service to pet owners, addressing questions and concerns regarding their pets'' stay at the facility.
  • Monitored cabins for toy safety and removed choking hazards.
  • Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
  • Educated clients about boarding services, policies, and procedures to ensure a smooth experience for both the pet and owner.
  • Increased efficiency in daily operations by keeping accurate inventory records of food, supplies, and medications.
  • Monitored animal playgroups for aggressive behaviors in order to maintain safety of pet participants.
  • Improved animal welfare with regular exercise routines and socialization activities.
  • Collaborated with other staff members to create a positive work environment focused on delivering high-quality care to all animals in the facility.
  • Answered telephones and performed administrative duties to assist receptionist during busy periods.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Prepared and administered medications and treatments as prescribed.

CMO Supervisor

Unit Dose Solutions
05.2018 - 10.2021
  • Operated packaging machinery to ensure efficient production flow.
  • Coordinated workflow to meet daily production targets consistently.
  • Trained new team members on safety protocols and packaging procedures.
  • Monitored quality of packaged products, ensuring compliance with standards.
  • Implemented process improvements that enhanced packaging efficiency and reduced waste.
  • Collaborated with cross-functional teams to streamline inventory management processes.
  • Maintained accurate records of materials used and produced for inventory tracking.
  • Followed packing processes to increase speed and accuracy.
  • Maintained a clean, organized workspace, adhering to company guidelines for hygiene and safety standards in the packaging area.
  • Labeled packages with appropriate shipping information for accurate deliveries.
  • Reviewed orders by inspecting labeling, packaging, and contents.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Operated and maintained packaging equipment with focus on safety and productivity.
  • Maintained high-quality standards for packaged products, conducting regular quality checks and addressing issues promptly.
  • Consistently met or exceeded daily productivity targets through effective time management and prioritization of tasks.
  • Assembled packages according to meet specific customer requirements.
  • Trained new packagers in proper techniques and safety protocols, fostering a safe and productive work environment.
  • Demonstrated flexibility by adapting readily to changes in production schedules or priorities, maintaining productivity during periods of high demand or unexpected challenges.
  • Completed all orders within established time frames to support timely deliveries.
  • Collaborated with production teams to synchronize packaging operations, maximizing overall output.
  • Worked closely with cross-functional teams to resolve any product or operational issues that arose during the packaging process.
  • Verified packages met safety and security standards to reduce damage or errors in transit.
  • Followed safety protocols to prevent accidents and injuries.
  • Managed inventory levels to ensure continuous production flow, minimizing downtime.
  • Trained new employees on packaging machinery, leading to decrease in operational errors.
  • Improved packaging speed without sacrificing accuracy, balancing quality with efficiency.
  • Implemented preventative maintenance schedule for packaging equipment, reducing unexpected malfunctions.
  • Maintained clean and safe work environment, complying with all safety regulations.
  • Upheld strict confidentiality regarding packaged products, protecting company interests.
  • Adapted quickly to new packaging technologies, keeping operations modern and efficient.
  • Ensured product quality by conducting regular inspections, adhering to strict standards.
  • Coordinated with shipping department to streamline order fulfillment, improving customer satisfaction.
  • Reduced waste by implementing sustainable packaging practices.
  • Addressed and resolved packaging issues, preventing potential delays in product delivery.
  • Assembled boxes, cartons and containers to package items.
  • Placed items into bags, boxes or other containers.
  • Cleaned and maintained production area and equipment.
  • Re-packaged damaged or incorrectly packaged items.
  • Inspected items for defects and damage.
  • Loaded and unloaded items from production line.
  • Labeled containers, container tags or products.
  • Loaded items onto conveyor belts and pallets.
  • Recorded product, packaging and order information on specified forms.
  • Counted items to verify accuracy of orders.
  • Operated shrink wrap, banding and other wrapping machines.
  • Secured items for storage or shipment.
  • Utilized adhesive labels and other materials to package items.
  • Sorted and stacked finished items.
  • Adjusted machine settings to accommodate different items and packaging materials.
  • Monitored inventory levels to report on shortages or excess.

Education

No Degree - Business Essentials Undergraduate Certificate

DeVry University
Naperville, IL
11.2025

No Degree - Bio Works Certificate

Wake Technical Community College
Raleigh, NC
06-2020

Associate of Applied Science -

ECPI University
Charleston, SC
12-2009

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Team leadership
  • Staff management
  • Training and development
  • Relationship building
  • Staff training/development
  • Customer relationship management
  • Employee scheduling
  • Verbal and written communication
  • Administrative skills
  • Social media marketing
  • Animal care
  • Patience with animals
  • Empathy for animals
  • Animal behavior
  • Appointment scheduling
  • Feeding animals
  • Aseptic techniques
  • Basic training
  • Animal handling
  • Sanitation protocols
  • Safety monitoring
  • Behavior observation
  • Safety control
  • Kennel maintenance
  • Animal bathing
  • Feeding management
  • Teamwork and collaboration
  • Honest and dependable
  • Customer service
  • Critical thinking
  • Problem-solving
  • Housekeeping duties
  • Decision-making
  • Attention to detail
  • Customer communication
  • Medication administration
  • Medication documentation
  • SOP compliance
  • Disease prevention
  • Facilities maintenance
  • Physical condition monitoring
  • Food supplement preparation
  • Microsoft office
  • Weight charting
  • Materials ordering
  • Teamwork
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Active listening
  • Adaptability and flexibility
  • Team building
  • Task prioritization
  • Self motivation
  • Analytical thinking

Timeline

General Manager

Pawsitive Ventures WAG Camp Bow Wow
06.2024 - Current

General Manager

Pawsitive Ventures Camp Bow Wow
10.2021 - Current

CMO Supervisor

Unit Dose Solutions
05.2018 - 10.2021

No Degree - Business Essentials Undergraduate Certificate

DeVry University

No Degree - Bio Works Certificate

Wake Technical Community College

Associate of Applied Science -

ECPI University

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Tammy Murray