Tammy Lackovic
Hickory
Summary
Results-oriented office manager with a strong background in finance and administration, delivering operational strategies that significantly improve efficiency and growth. Expertise in project management, compliance, and financial accuracy ensures timely and effective service delivery, enhancing stakeholder satisfaction and organizational performance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Office Manager
Handyman Repairs & Remodeling Services
Hickory
11.2009 - 01.2024
- Managed accounting functions, ensuring accuracy in accounts receivable and payable reconciliations.
- Developed operational strategies that contributed to business growth.
- Deployed and improved operational capabilities to enhance efficiency.
- Initiated and executed effective project management strategies for timely delivery.
- Planned and developed facilities and human resources to foster growth opportunities.
- Implemented security and safety operations strategies to protect business facilities.
- Ensured compliance with federal, state, and local laws for all projects.
Credit/Billing Specialist
Vanguard Furniture Inc.
Hickory
11.2007 - 11.2009
- Managed billing processes, ensuring accurate and timely invoicing.
- Accounts Receivable account management - collections
- Cash receipt & prepayment adjustments
- Recorded cash transactions in financial systems, maintaining accuracy and integrity.
- Responded to customer inquiries, delivering timely and effective support.
- Maintained master files for data integrity and consistency.
- New account set up & assignment
- Consigned inventory maintenance and billing
- Finance Dashboard reconciliations
- Accounts Payable International Receiver Vouching
Treasurer/Office Administrator
Venture Consulting Incorporated
Asheville
06.1999 - 12.2005
- Managed financial transactions for invoices and payments, ensuring accuracy and timeliness
- Compiled financial reports including profit/loss statements, balance sheets, and aging reports for stakeholder review
- Quarterly filings/Month end & Year end reconciliation/Tax preparation
- Accounting functions of an S Corporation
- Creation and formation of client project business plans
- Coordinated communication between clients and service teams to streamline project execution
- Management of all confidential files and agreements
- Compilation of Standard Operating Procedures and maintenance of changes
Medical Assistant
Biltmore Medical Associates
Asheville
07.2003 - 10.2005
- Assisted in procedures, physicals, digital XRAYs, IMs, IVs, and phlebotomy duties to support clinical operations.
- Demonstrated strong triage skills by efficiently assessing patient needs.
- Managed daily patient schedule, including crisis work-ins, to optimize patient flow.
- Processed and prioritized all incoming requests, ensuring timely responses to enhance patient care.
- Maintains updated medical records for patients abiding by HIPAA guidelines
Medical Assistant
Swannanoa Valley Family Medicine
Asheville
11.1999 - 10.2000
- Facilitated patient care by measuring vital signs and assisting during medical procedures.
- Phlebotomy and injections and vaccines per MD direction
- Managed daily schedule and coordinated clinical procedures to optimize workflow
- Maintained prescription drug patient assistance program, ensuring patients received necessary medications
- Charted pertinent patient information in compliance with HIPAA guidelines to ensure confidentiality and accuracy
Office Manager
Hospice of the Comforter of Colorado
Colorado Springs
11.1998 - 06.1999
- Managed office activities and personnel to ensure smooth daily operations.
- Oversaw the processes for patient census, admissions, and discharges.
- Coordinated insurance benefits for health and Workmen's Compensation to streamline claims processing.
- Scheduled on-call nursing staff to maintain adequate coverage and support patient needs.
- Supervising and utilizing volunteers for patients and clerical needs
- Utilized CPT and ICD-9 codes for accurate medical billing in patient records.
- Keeping all records for patients according to HIPAA laws and regulations
- Performed data entry for payroll to ensure accurate employee compensation./Purchasing Agent
Education
Bachelors of Science - concentration in Management
Colorado Technical University
Colorado Springs, CO05-2007
Bachelors of Science - Concentration in Finance
Colorado Technical University
Colorado Springs, CO05-2007
Associate of Science - Health Service Administration
Keiser University
Fort Lauderdale, FL05-2004
Emergency Medical Services - Diploma - Paramedic Degree
Georgia Northwestern Technical College
Rome, GA05-1987
Skills
- Accounting proficiency
- Billing expertise
- Payroll processing
- Claims processing
- Payment processing
- Accounts management
- Healthcare administration
- Insurance coordination skills
- Billing regulations
- Confidentiality law adherence
- Data analysis
- Database management
- Document management
- Documentation accuracy
- Data entry accuracy
- Customer service excellence
- Client support
- Operational support
- Ethical decision-making
- Policy development
- Workplace safety
- Office sanitation
- Leadership and management
- Communication across levels
- Organizational skills
- Multitasking and initiative
- Adaptability in change
- Problem-solving expertise
- Employee relations
- Claims processing
- Payment processing
Certification
- Accounting and Finance
- Project Planning
- Business Fundamentals
- Business in the Global Environment
- Human Resource Development
- Sales and Marketing
- Management Essentials
- Organizational Systems Improvement
- Advanced Financial Management
Additional Information
Cardiac Monitors3 and 12 lead, x-ray machine/processing (PA and LAT CHEST ONLY), Digital X-Rays, PT/INR coagulation (finger stick), Sugar monitoring meters (downloading to appropriate PC application software), EMR (electronic medical record), Urinalysis (Clintek Machine), Sedimentation Rate set up and testing, CBC (CellDyn Machine Operations), various spot tests HCG, Strep, Mono, Flu, Quest Diagnostic Computer & Lab Corp operating procedures, use of OSHA approved needles/syringes, AS400, Pointman/Mapics Software, Fortis Viewing Station, Fax Press, MS Office Suite, Excel, Access, MS Word, Adobe Photo Deluxe, MS Outlook, Corel Word Perfect Suite, Quick Books Pro, Quicken, Peachtree, CIT Financial Reporting site
Clinical Health Administration Skills
- Fluent use and knowledge of medical terminology
- Ensuring correct CPT and ICD-9 code use for patient visit/record
- Compliance with confidentiality/HIPPA laws and requirements/release of records according to regulations
- Maintaining and updating of patient medical record to document conditions, treatments, and prognosis'
- EMR
- Adherence to OSHA guidelines/confidentiality adherence and knowledge of stated law
- Ability to work both in a sterile controlled environment and an emergency setting
- Full working knowledge & skills associated with a full-service laboratory: blood draws & analysis (adults & children)
- Administration of immunizations/injections/SQ/IVs as ordered by the MD
- Complete knowledge and implementation of patient assistance programs through the drug companies
- Assisting with minor procedures to include Flexible Sigmoidoscopies, Endoscopy's, and Colonoscopy's.
- Medical billing/Insurance referrals/Posting payments from EOB's including Medicare and Medicaid.
Timeline
Office Manager
Handyman Repairs & Remodeling Services
11.2009 - 01.2024
Credit/Billing Specialist
Vanguard Furniture Inc.
11.2007 - 11.2009
Medical Assistant
Biltmore Medical Associates
07.2003 - 10.2005
Medical Assistant
Swannanoa Valley Family Medicine
11.1999 - 10.2000
Treasurer/Office Administrator
Venture Consulting Incorporated
06.1999 - 12.2005
Office Manager
Hospice of the Comforter of Colorado
11.1998 - 06.1999
Bachelors of Science - concentration in Management
Colorado Technical University
Bachelors of Science - Concentration in Finance
Colorado Technical University
Associate of Science - Health Service Administration
Keiser University
Emergency Medical Services - Diploma - Paramedic Degree
Georgia Northwestern Technical College