Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Tammy Kennedy

Wilmington

Summary

Coordinator at Verizon Wireless with a strong history of improving customer satisfaction and team training. Proficient in order processing and logistics, with a focus on problem-solving and relationship management. Ensures timely product delivery and effective support while fostering a productive work environment through mentorship and quality assurance.

Overview

17
17
years of professional experience

Work History

Coordinator

Verizon Wireless
Wilmington
06.2004 - 03.2019
  • Resolved customer complaints swiftly while maintaining company standards.
  • Trained teams on best practices and protocols to enhance productivity.
  • Provided leadership and mentorship to new employees on company programs.
  • Delivered accurate product and service information in response to customer inquiries.
  • Boosted customer satisfaction by addressing issues with knowledgeable service.
  • Assisted customers with selection, ordering, billing, returns, and technical support.
  • Coordinated shipping logistics to ensure timely and accurate product delivery.
  • Processed customer orders using inventory management systems for efficient fulfillment.

Paralegal

Batchelor and Associates
Wilmington
04.2002 - 06.2004
  • Drafted legal documents, including pleadings and discovery requests for family law cases.
  • Conducted legal research to support litigation efforts and client inquiries.
  • Managed deadlines for filing documents with courts and agencies to ensure compliance.
  • Coordinated schedules for meetings, depositions, and court dates to maximize efficiency.
  • Communicated with clients to gather information and provide timely case updates.
  • Proofread all legal documents prior to submission to courts or opposing counsels.
  • Filed pleadings and paperwork with court clerks, meeting strict deadlines.
  • Organized and maintained case files, ensuring accuracy and adherence to regulations.

Education

Intermediate Certificate - EMT Intermediate

Cape Fear Community College
Wilmington, NC
03-2003

Some College (No Degree) - Business Administration

Strayer University

Skills

  • Customer service and support
  • Product knowledge
  • Order processing and logistics
  • Training and development
  • Relationship management
  • Time management
  • Problem solving
  • Database management
  • Data entry and MS Office
  • Quality assurance
  • Critical thinking
  • Verbal and written communication
  • Multitasking and organization

Affiliations

  • I am a Director of a Non-profit animal rescue, Freedom Bridge Animal Rescue NC. Our goal is to rescue animals in danger of being euthanized due health reasons or due to shelter being over crowded. We hold adoption events at which time gives us a chance to educate the community of owning a canine be it explaining the need to spay/neutering an animal, keeping said pet up to date on vaccines and educating on Heartworm prevention. We also do fundraisers to help build funds to help all the animal we bring into our organization. We also help our community by assisting pet owners that are in danger of losing their beloved pet.

Timeline

Coordinator

Verizon Wireless
06.2004 - 03.2019

Paralegal

Batchelor and Associates
04.2002 - 06.2004

Intermediate Certificate - EMT Intermediate

Cape Fear Community College

Some College (No Degree) - Business Administration

Strayer University

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Tammy Kennedy