Tammy Girón
Wilmington,NC
Summary
Diligent HR specialist with comprehensive experience managing all facets of human resources, including recruitment, employee relations, and compliance. Demonstrated success in fostering a positive work environment and implementing effective HR policies that support organizational goals. Proven ability to leverage communication and conflict resolution skills to enhance team dynamics and drive employee engagement.
Overview
10
10
years of professional experience
Work History
Lead Generator
Systech MSP
Work From Home
04.2023 - 10.2025
- Charge: Lead Generator
- Immediate boss: Dennys Larios
- Email: dennys@systechmsp.com
- Developed targeted lead generation strategies to enhance client acquisition efforts.
- Implemented CRM systems to streamline tracking and management of potential leads.
- Collaborated with sales teams to optimize lead qualification processes and improve conversion rates.
- Trained junior staff on effective lead generation techniques and industry best practices.
Operations Manager
3 Days Homebuyers LLC & Home Buyer Solutions
Work From Home
05.2022 - 11.2022
- Charge: Operations Manager
- Immediate boss: Sandra Ortiz
- Email: sandra@hbs360fl.com
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Streamlined operational workflows to enhance efficiency and reduce turnaround time for property acquisitions.
- Led cross-functional teams to improve project delivery and ensure adherence to quality standards.
- Developed training programs that increased team productivity and operational knowledge across departments.
- Monitored key performance indicators, providing insights to drive continuous improvement initiatives within operations.
Virtual Assistant
3 Days Homebuyers LLC & Home Buyer Solutions
Work From Home
08.2021 - 05.2022
- Charge: Virtual Assistant
- Immediate boss: Sandra Ortiz
- Email: sandra@hbs360fl.com
- Assisted in the recruitment process through candidate screening, interview scheduling, and onboarding support.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Conferred with customers by telephone, chat or email to provide information.
- Managed CRM input, exports and clean up.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Coordinated Skype calls across multiple time zones.
Account Manager
Motiva Networks
San Salvador
03.2020 - 08.2021
- Charge: Account Manager
- Immediate boss: Walter Contreras
- Email: info@binoxmsp.com
- (For their new product Binox MSP)
- Developed and maintained strong client relationships to foster long-term partnerships.
- Coordinated cross-functional teams to deliver tailored solutions for diverse client needs.
- Led contract negotiations, ensuring favorable terms while maintaining client satisfaction.
- Collaborated with marketing teams to design campaigns that effectively targeted key customer segments.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
QA and PCI Compliance Supervisor
Fusion BPO Services
San Salvador
01.2016 - 09.2017
- Charge: QA and PCI Compliance Supervisor
- Immediate boss: Nachiket Shinde
- Tel.: (503) 2200-4191 Email: nachiket.shinde@fusionbposervices.com
- (AT&T SALES DEPT)
- Led compliance audits to ensure alignment with industry regulations and internal policies.
- Monitored adherence to compliance protocols, identifying areas for improvement and corrective action.
- Reviewed and analyzed regulatory changes, updating internal policies to maintain compliance standards.
- Mentored junior compliance staff, fostering a culture of accountability and continuous improvement.
- Conducted risk assessments to identify potential compliance issues and mitigate associated risks effectively.
Education
High School Diploma -
Instituto Nacional Thomas Jefferson
Sonsonate01-2007
Superior Level - Marketing Technician
ESCUELA SUPERIOR FRANCISCANA ESPECIALIZADA ESFE AGAPE
Sonsonate01-2009
American School
San Salvador03.2011
Skills
- Recruitment and hiring
- Talent acquisition
- Onboarding and orientation
- Employee onboarding
- Time Tracking and Time Management
- Experience in posting, recruiting, interviewing, and training possible candidates
- Telephone and email etiquette
- Verbal and written communication
- Outbound calling
- Appointment scheduling
- Cold calling expertise
- CRM proficiency
- New client acquisition
- Lead generation
RECEIVED CAPACITATIONS:
- Marketing strategies.
- Restaurant and hotel management.(Hotel Decameron 2010)
- Teaching the English language.
- Assistance and customer service.
- Knowledge of Hard customer service.
- List building and list cleaning
- Real Estate Industry (Cold Calling, Acquisitions and Dispositions)
- Publishing adds, recruiting, analyzing profiles, and training recruits.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Generator
Systech MSP
04.2023 - 10.2025
Operations Manager
3 Days Homebuyers LLC & Home Buyer Solutions
05.2022 - 11.2022
Virtual Assistant
3 Days Homebuyers LLC & Home Buyer Solutions
08.2021 - 05.2022
Account Manager
Motiva Networks
03.2020 - 08.2021
QA and PCI Compliance Supervisor
Fusion BPO Services
01.2016 - 09.2017
High School Diploma -
Instituto Nacional Thomas Jefferson
Superior Level - Marketing Technician
ESCUELA SUPERIOR FRANCISCANA ESPECIALIZADA ESFE AGAPE
American School