Tammy Davis
Matthews
Summary
Results-driven specialist with a versatile background in healthcare and customer support. Known for strong problem-solving skills and attention to detail, committed to improving client experiences and operational effectiveness.
Overview
5
5
years of professional experience
Work History
Appointment Setter/Healthcare Customer Service Representative
United Healthcare (contract/temp)
Virtual
07.2024 - 04.2026
- Conducted outreach to prospective clients, effectively scheduling appointments for healthcare consultations.
- Managed appointment calendars, ensuring optimal scheduling and minimal conflicts for healthcare providers.
- Utilized CRM software to track interactions and maintain accurate records of client communications.
- Collaborated with team members to streamline appointment-setting processes, enhancing overall efficiency.
- Adapted communication strategies based on client needs, improving engagement rates during calls.
Amazon Fraud Support/chat Agent/Amazon Logistics
Amazon.com (seasonal)
Virtual Seattle Washington
02.2022 - 01.2023
- Resolved customer inquiries efficiently through chat platform, ensuring high satisfaction levels.
- Assisted customers in navigating product information and troubleshooting issues effectively.
- Documented customer interactions accurately to maintain service quality and improve future responses.
- Collaborated with team members to refine response templates, enhancing overall communication consistency.
- Adapted quickly to changing policies and procedures, maintaining performance under pressure during peak seasons.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed computer-based platform with multiple applications to maintain effective communication with customers.
- Reduced wait times by quickly and effectively handling customer concerns, leading to higher satisfaction rates.
- Collaborated with team members to achieve shared goals and improve overall performance.
- Managed multiple chat conversations simultaneously, maintaining efficiency and productivity.
- Provided exceptional support during high-volume periods, maintaining a calm demeanor under pressure.
- Maintained high-quality standards, ensuring accuracy and professionalism in all written communications.
Apple Ios Specialist
Apple( Temp)
Virtual
04.2021 - 12.2022
- Analyzed customer feedback to identify areas of improvement, leading to enhanced user satisfaction.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Associate of Arts - Health Care Administration
University of Phoenix
Tempe, AZ/ Virtual06-2011
Skills
- Telephone etiquette
- Positive attitude
- Salesforce CRM
- High-volume call environments
- Time management
- Computer skills
- Clear communication
- Attention to detail
- Scheduling appointments
- Empathy and patience
- Customer service
- Problem-solving
- Customer conflict resolution
- Data entry expert
Timeline
Appointment Setter/Healthcare Customer Service Representative
United Healthcare (contract/temp)
07.2024 - 04.2026
Amazon Fraud Support/chat Agent/Amazon Logistics
Amazon.com (seasonal)
02.2022 - 01.2023
Apple Ios Specialist
Apple( Temp)
04.2021 - 12.2022
Associate of Arts - Health Care Administration
University of Phoenix