Tammy Buck
Burlington
Summary
High performing individual seeking to apply my skills in a new career focused more being an individual contributer with a focus on office or administrative support.
Overview
36
36
years of professional experience
Work History
Digital AI Product Owner Manager
WELLS FARGO
Charlotte
01.2020 - 06.2024
- Closely collaborated with technology leadership to develop strategy and technical solutions, and enabled my teams with the right tools, processes, and routines to improve speed to market.
- 21.3M total interactions within the first nine months of production, and now app satisfaction is ranking higher than the Amazon app.
- Prioritized and managed product backlog to maximize value and align with stakeholder expectations.
- Coordinated release planning activities including feature sets, launch dates, marketing campaigns.
- Provided guidance on best practices in Agile software development processes.
- Oversaw team resources and allocated assignments.
- Identified risks associated with product initiatives and proposed mitigation strategies.
- Assessed projects against budgets and timelines, keeping team and assignments on task.
- Created and delivered presentations to communicate product strategy and progress to senior management and external partners.
- Managed risks and resolved issues that affected product scope, schedule, and quality.
- Facilitated communication between engineering teams and stakeholders to ensure clear understanding of product requirements.
- Partnered with software development team to design custom applications and trackers to meet client needs.
Mobile Banking Product Owner Manager
WELLS FARGO
Charlotte
02.2018 - 12.2019
- Manage a team of seven digital product owners, leading seven scrum teams, focusing on relaunching a completely new native mobile experience in less than a year.
- Improved customer satisfaction scores by 35% within the first year of launch.
- Facilitated communication between engineering teams and stakeholders to ensure clear understanding of product requirements.
- Ensured compliance with regulatory standards related to the product portfolio.
- Created and delivered presentations to communicate product strategy and progress to senior management and external partners.
- Cultivated business partnerships to build lasting relationships with internal and external parties.
- Championed Agile and Scrum methodologies to promote a culture of rapid iteration and feedback.
Digital Manager
WELLS FARGO
Charlotte
08.2014 - 01.2018
- Led an agile value stream of eleven Scrum teams, focusing on secure site experience for all product accounts and servicing functionality.
- Led the secure site rollout of Agile, pioneering value streams, implementing 3-week releases, and new user story documentation.
- Successfully led the implementation of a new device-agnostic platform redesign for 26 million customers.
- Collaborated with developmental teams to resolve usability issues and improve website functionality.
- Provided technical support for digital initiatives, including troubleshooting issues with website functionality.
- Assisted in developing budget plans for all digital projects, ensuring they are within allocated resources and timelines.
Digital Product Manager
WELLS FARGO
Charlotte
10.2011 - 08.2014
- Led and completed a 3-month POC focusing on aligning tablet and desktop redesign efforts with customer experience, technology, and product management, finalizing a new design pattern while confirming technical feasibility.
- An accessibility lead has been assigned to manage the remediation of over 300 cross-platform accessibility-level defects within six months.
- Implemented new processes, ensuring WEB accessibility standards were adhered to in all new platform and design implementations, and documented accordingly.
- Successfully implemented Spanish in-language disclosures across all secure and public site platforms in 60 days, including identifying all scope and document translation.
Merger Communications Team Manager
WELLS FARGO
Charlotte
07.2009 - 10.2011
- Managed a team of eleven communications managers, utilizing multi-channel communications.
- Led the merger communications program, including strategy development, governance, file requirements, and coordination; budget and execution for consumer, wholesale, and small business online services to over 7 million customers over nineteen conversion events.
- Partnered with Online Banking product management to develop and implement streamlined enrollment and departure pages, moving customers from wachovia.com to wellsfargo.com.
- Created, launched, and maintained an integration micro-site to support multiple state conversions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Online Sales Credit & Debit Card Leader
WACHOVIA
Charlotte
06.2008 - 07.2009
- Conversion business lead for online credit card servicing and online acquisition of Wells Fargo cards throughout Wachovia.com.
- Successfully launched a new college credit card, resulting in 51,045 new college cards being opened online within the first 6 months.
- Successfully aligned all debit, credit, rewards, and gift card public space content on Wachovia.com.
- Managed and facilitated online sales planning with line-of-business partners, ensuring prioritization for online sales and service initiatives.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
Online Services Marketing Team Leader
WACHOVIA
Charlotte
09.2005 - 06.2008
- Managed a team of seven marketing managers utilizing multi-channel integration marketing: direct mail, email, online advertising, search, online demos, ATM, statement messaging, merchandising, and employee sales tools.
- Oversaw online services marketing, new product launches, mergers, and change communications.
- Including strategy development, communication plans, project management, and budget deliverables, while maintaining customer satisfaction levels.
- Led strategy and execution for mobile banking marketing partnerships with AT&T and Verizon Wireless.
- I spoke at the 2008 Annual Card Forum regarding mobile banking implementation experiences and best practices.
- Managed e-bill marketing partnerships with external billers such as Verizon Wireless, AT&T, BellSouth, and Comcast.
- Enterprise Online Statements marketing lead for turbocharging retail, small business, brokerage, and dealer services online statement adoption.
- Participated in the 2007 Annual CheckFree Conference Marketing Panel, sharing best practices for bill pay and e-bill marketing.
- Presented reporting to management, executive leadership, and fielded questions to help refine strategies.
- Maintained accurate records of expenses related to marketing initiatives and campaigns.
eMarketing Manager
WACHOVIA/First Union
Charlotte
01.2000 - 09.2005
- Served as marketing lead on the following initiatives, which included acting as a key stakeholder in decisions relating to implementation approaches, pooling processes, and overall customer experience: launched a new online bill pay and banking platform and conversion for 4 million customers; transitioned the online services credential issuance process; transformed the online enrollment process from paper to online—a $1.5–2 million annual savings; consumer and small business online services merger communications to over 4 million customers for multiple mergers.
- Led the creation and implementation of a new process to streamline questions relating to the online banking sales referral bonus program from the financial center sales force, resulting in a 75% reduction of inquiries.
- Oversaw the company's online marketing budget.
Executive Assistant
First Union
10.1998 - 01.2000
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
- Coordinated meeting and work schedules for staff teams and executives.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
Executive Assistant
BANK OF AMERICA
Charlotte
08.1997 - 10.1998
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
- Prepared and distributed the eligible and ineligible securities lists to comply with Federal Reserve operating standards for Section 20 companies by researching Bloomberg's new securities deals made daily.
Asst Treasurer / Asst to the Bus. Administrator
LANSING CENTRAL SCHOOL DISTRICT
Lansing
12.1993 - 05.1997
- Developed an access database to house all employment information, including salary, teaching certifications, years of service, and much more.
- Managed special payrolls for all non-salaried personnel.
- Assisted with the preparation of annual budget reports and forecasts.
Assistant Branch Manager
CITIZENS SAVINGS BANK
Cortland
02.1993 - 12.1993
- Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
- Reviewed applications against established parameters to determine approval, rejection, or modification requirements.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
Collections Team Manager
CITIZENS SAVINGS BANK
Cortland
12.1993 - 02.1993
- Ensured compliance with all applicable laws, regulations and company policies related to collections activity.
- Negotiated settlements with customers having difficulty meeting their obligations.
- Worked closely with legal department when necessary to pursue litigation against delinquent customers.
- Generated reports summarizing delinquency trends and other pertinent data points.
- Guided employees in handling difficult or complex problems.
Teller
NORSTAR BANK, N.A.
Ithaca
01.1988 - 12.1988
- Provided exceptional customer service while accurately processing routine transactions.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
Education
Some College (No Degree) - Business Administration
Tompkins Cortland Community College
DrydenSkills
- Strong attention to detail
- Budget management
- Cross-functional collaboration
- Strong communication and interpersonal skills
- Meeting coordination
Timeline
Digital AI Product Owner Manager
WELLS FARGO
01.2020 - 06.2024
Mobile Banking Product Owner Manager
WELLS FARGO
02.2018 - 12.2019
Digital Manager
WELLS FARGO
08.2014 - 01.2018
Digital Product Manager
WELLS FARGO
10.2011 - 08.2014
Merger Communications Team Manager
WELLS FARGO
07.2009 - 10.2011
Online Sales Credit & Debit Card Leader
WACHOVIA
06.2008 - 07.2009
Online Services Marketing Team Leader
WACHOVIA
09.2005 - 06.2008
eMarketing Manager
WACHOVIA/First Union
01.2000 - 09.2005
Executive Assistant
First Union
10.1998 - 01.2000
Executive Assistant
BANK OF AMERICA
08.1997 - 10.1998
Asst Treasurer / Asst to the Bus. Administrator
LANSING CENTRAL SCHOOL DISTRICT
12.1993 - 05.1997
Collections Team Manager
CITIZENS SAVINGS BANK
12.1993 - 02.1993
Assistant Branch Manager
CITIZENS SAVINGS BANK
02.1993 - 12.1993
Teller
NORSTAR BANK, N.A.
01.1988 - 12.1988
Some College (No Degree) - Business Administration
Tompkins Cortland Community College
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