Tammie Wellborn
MOORESBORO
Summary
- Dynamic Assistant Manager with a proven track record at CarrolsLLC, enhancing customer satisfaction and streamlining operations. Expert in customer service and money handling, I led initiatives that significantly reduced financial discrepancies. By fostering team leadership and implementing effective CRM strategies, I contributed to sustained business growth and improved service quality.
Overview
19
19
years of professional experience
Work History
Assistant Manager
CarrolsLLC
09.2005 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Conducted performance evaluations and provided constructive feedback to employees.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Education
Associate Degree In Nursing -
Indian River State College
Ft. Pierce, FL08.1996
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Task delegation
- Goal setting
- Workload management
- Conflict resolution
- Customer rapport
- Sales strategies
- Customer relationship management (CRM)
Timeline
Assistant Manager
CarrolsLLC
09.2005 - Current
Associate Degree In Nursing -
Indian River State College
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