Tammie Lee
Selma
Summary
Dedicated Customer Service Technician with expertise in patient education and blood collection techniques. Committed to maintaining safety protocols and compliance while enhancing patient relationships through effective communication.
Overview
24
24
years of professional experience
Work History
Customer Service Technician
UNC Rex Healthcare
Raleigh
08.2003 - Current
- Educated patients about hospital policies and procedures for better understanding.
- Trained new team members on customer service protocols and operational procedures.
- Collected blood samples using venipuncture and capillary techniques.
- Maintained a clean and organized work environment in compliance with safety standards. Get
- Adhered to HIPAA guidelines regarding patient privacy.
- Performed venipuncture and other blood collection procedures according to established standards.
Phlebotomist
LabCorp
Raleigh
01.2002 - 08.2003
- Prepared specimens for laboratory analysis and ensured proper labeling.
- Educated patients on the procedures and addressed their concerns calmly.
- Processed patient information accurately in electronic health record systems.
- Assisted in maintaining inventory of supplies and equipment for daily operations.
- Verified patient information prior to specimen collection.
Education
Certificate - Phlebotomy
Johnston Community College
Smithfield, North Carolina, NC12-2001
Skills
- Patient education
- Blood collection techniques
- Electronic health records
- Compliance management
- Safety protocols
- Customer relationship management
Accomplishments
Daisy Award
Timeline
Customer Service Technician
UNC Rex Healthcare
08.2003 - Current
Phlebotomist
LabCorp
01.2002 - 08.2003
Certificate - Phlebotomy
Johnston Community College